Domino's Pizza - Stowmarket — Restaurant in Mid Suffolk

I have to do a collection as Dominos don’t deliver to my postcode. I don’t go to Dominos very often, but each time I do I always vow never again. First time they forgot to make part of my order, so I had to wait. Next time, my order had been “destroyed” in the oven. I went to collect it, having been notified that my order was ready, only to be told that I would have to wait for it to be cooked again! I went again another time, ordered food and it said it would be ready in 10 minutes, I get to Dominoes to collect it, only to then be told that my order won’t be ready for another 40 minutes! Tonight I turned up, again having been told after ordering that my order will be ready in 10 minutes, that my order was being prepared. This was twenty minutes after ordering! I then went back 15 minutes later to collect my order when it was ready, only to then be told that my order was stuck in the oven as the oven had broken! Frustrated, I walked back to my car to wait another 15 minutes! I had driven a good 20 minutes to get to Stowmarket Dominoes from where I live. I then went back 15 minutes later and my order was finally ready - hooray! Albeit an hour after my original collection time! However, I did get a free bottle of Fanta, so it is all good - jokes! No free bottle of Fanta can make up the time I have wasted, not just this evening, but all evenings when I have been to collect from Dominos Stowmarket! Dominoes used to accept cash payment, so that way if there were any issues the customer hadn’t paid, so they didn’t have any ties. However, now you have to pay when ordering, and in store they can’t issue refunds. It is an absolute joke. I don’t know what it’s like for deliveries, but as a collection customer I honestly wouldn’t bother. In future I will be buying pizzas from independent pizza shops who actually care about their...

Firstly I want to say how sad I am to be writing this review. I have been supporting this branch for over 5+ years. Recently the standards have hit an all time low. Delivery is always late, no smile on drivers faces and to be frank its like they do not want to be at work. As for the real issue, its the menu guys. Such a lack of options, the modern fast food game is changing packed with flavour, choices and value for money. You removed countless products from the menu including wraps, mango wings, cinnamon sticks, half/half pizzas (using covid as an excuse). And you are yet to add anything that gets my taste buds tingling, the most recent addition (if you can call it that) was two pizzas topped with Ketchup and Brown Sauce. Its a disgrace. We really need to be looking at the management within this store, I feel like maybe they have lost the drive to improve. Its not getting to the top that's hard, its...

I ordered a pizza from this place and it was as expected. The pizzas are not anything special, but you’re buying Domino’s, what do you expect? The chicken and sides are good enough, and the garlic and herb dip is the star of the show.

The delivery, however, was not so good. The drivers seemed to have trouble finding my house, even though it’s on Google Maps. I had to call them several times to give them directions. The food arrived late and lukewarm. The staff apologized that they couldn't find the address but didn't provide any remedy.

I would recommend this place if you’re looking for a quick and simple pizza, but don’t expect too much from the delivery or the service. I might order from them again, but only if I’m really hungry...