Prezzo Italian Restaurant Lymington — Restaurant in New Forest

Walking into the restaurant and asking for a table for 5 people seemed to be an inconvenience for the member of staff greeting us. We were seated at the back of the restaurant in a function room with no lights on and nobody else around, we were then offered a table at the front of the restaurant which we accepted. Then it went something like this- *Ignored for 20 mins until someone took our drink and food order. *15 mins for drinks to arrive, one of which was a jug of tap water. *20 mins for our garlic bread starter to turn up *35 mins for our mains to arrive, 2 of which were wrong. Not a single member of staff acknowledged us to be able to resolve the issue. *40 mins after the food arrived, a member of staff asked how our dinners were, to be fair this member of staff couldn't have been more helpful. He did as much as possible to help us out. *kids dessert ordered, advised it would be 5 mins, 20 mins later still no desert.

Supervisor couldn't be at all bothered about our poor experience, begrudgingly took one pizza of our bill, this was despite the helpful member of staff admitting there was an issue with the new menus.

The restaurant wasn't at all busy and several other tables had slow service and issues with food they...

Not great. Staff polite, but food lacking. Lots of things unavailable from menu.... Even croutons!... What, the chef could not fry up a few cubes of bread? Plumped for Caesar Salad, as couldn't find anything on menu that thrilled me (after being told when I tried to order, that crab & lobster ravioli was also off the menu) Lettuce was really quite dark green, so bit flabby, with, of course... no croutons...and lots of slices of cucumber adorning the bowl??? The sause was out of a bottle. Never seen slices of cucumber in a Caesar, and no croutons. Nice thin type bread with hummus starter. Only one vegan red wine, and that wasn't very glugable! Biscoff pudding was quite nice, but espresso coffee not the best I've had, and not very warm either. Partner said her penne arribiata was OK. Price not terrible., but not that cheap either. I like small portions, so suited me, but if you want a bigger bowl/plate of food, you will probably be disappointed. I suppose you get what you pay for in llfe. Anyway, I would not be rushing to go back anytime soon! As my partner said, Pizza Express is a 1000 times better. Says...

Very expensive for what it is. I would not go to a Prezzo without an offer/discount. I had a chicken, bacon & avocado salad which was just over £15. It was not big (predominantly lettace) & I had to search for the bacon pieces which were very few & minscule. Even with our voucher I would say it was still over priced (20%). The kids meal is set at 3 courses @ £7.95 which sounds like a good offer. My child had the bolognese which was a bowl of pasta with a sprinkle of beef bolognese on it (picture attached)! I found this disappointing. Cafes that were scattered elsewhere in Lymington serve similar salads for £8-£10 (much cheaper). The service was very good & everything was very clean. Food tasted nice, just disappointing on lack of meat served & bread given as a cheap filler because portions are quite small with salads. Also toilets, the doors jam on inside & they open inwards. There is no handle on inside, you have to pull the door lock to open which is a very small smooth piece of metal which you can't grip. So my point is not to let young children go in toilets/ cubicle on their own as they...