Subway — Restaurant in New Forest

Would give 0 stars if I could! Me and my partner came here for some lunch, the veggie options weren't clear on the menu, so we asked what was veggie. We were then told that they couldn't tell us what was veggie and to check the allergen guide. So to our dismay we did, and asked for the T.L.C which was out of stock, so we asked for another option which was also out of stock. So we asked what they have that's veggie, they again said they couldn't tell us. So we ended up ordering the veggie teriyaki steak. The service was terrible and the server ZEID was rude and clearly just trying to usher us along even though there was only 2 people in the queue behind us, he even missed my order out and moved onto the person behind me. After we finally got out food, we left to eat in the car. My partner opened her sub to find a couple of hairs in it which was clearly the servers. So I took the sub back and asked for a refund. The server was again very rude and unprofessional, told me that he knew I would be back for a refund when he served me, I told him there's no need for that. We just wanted some lunch. He opened the til, put a £10 note on the counter (even know we paid by card and it cost over £15) told me to take it and to leave the store. I am absolutely appalled by this service and will not be returning here again. Me and my partner have 2 decades of hospitality experience between us including subway, and this is not the way to treat a customer, regardless of how busy you are. All we wanted was some lunch and now our day has been ruined by an incredibly unprofessional man, who should clearly not be working in the service industry. I would urge anyone to stay...

Was just reminded why I haven't been to Subway In Totton in ages! Ordered a Philly Steak footlong, with other items, and I paid extra for double meat and double cheese.

Sat down, took one bite and realised there was no cheese. The manager had arrived since I sat so I went to ask for the cheese. He rolled my footlong open in his hands and then said, "There is cheese there."

"Where!?", I said! He pointed at a couple onions and said, "Right there."

I obviously looked confused at this, so he went and picked up a tiny spoon and told me the girl serving used that to measure it out.

But, still no cheese visible. Definitely not double cheese. You'd expect to be able to identify it when rolling out the entire sandwich flat, but mo. None to be seen.

At this point, anyone with any customer service training would offer something like maybe a spoonful of cheese that I can see being placed on my sandwich. But, no...

I'm sure you'll agree that my sandwich looks nothing like their advertised sandwich.

MUST remember not to go there again any time soon. Sooo many better choices around.

I can only assume they've had so many complaints about this, which is why they've renamed Philly Cheese Steak to simply Philly Steak..!! Yet, cheese and paying for double cheese are still on the...

I travel all over the country on business & use Subway frequently while on business trips .. Today I visited this Totton branch of Subway & found the staff rude / obnoxious / racially challenging .. I presented a Scottish note to pay for my quite costly purchase & was told by a worker he would not accept any Scottish notes . It was explained that they were legal tender & if he was worried about counterfeit notes he should have a testing pen & he would have realised it was a genuine note from the RBS 2 X days prior . He said if I was in Scotland I would use Scottish currency & expected same here .. When asked for a customer satisfaction card he replied " is it to make a complaint " we don't do them anyway & continued making my order up .. After looking on the Subway website I now realise why I never got a receipt either .. In all my years using Subway outlets this is by far the worst shop I have ever had the displeasure to enter .....