Arrosto Coffee — Restaurant in New Forest

I'm extremely disappointed with the treatment I received from the staff at Arrosto today. As a customer, I didn't know that bringing outside food/drinks was an issue, and I certainly wasn't aware of any law prohibiting it (newsflash: no such law exists!). I was simply enjoying my Costa Coffee while planning to purchase food from Arrosto. Their lovely sandwiches did catch my eye, but the staff's attitude was appalling - I was told to finish my drink outside before returning to buy food, all while being met with rude facial expressions. It was as if my money had no value. If Arrosto has a no-outside-food policy, it should be clearly displayed outside the business. Until then, I'll be taking my custom (and my Costa Coffee) elsewhere. And I'm not alone - my partner and I were both looking forward to dining here, but thanks to the staff's attitude, you've lost not one, but TWO customers today. And with this kind of treatment, I have no doubt you'll be losing many more. Get it...

I came into the Cafe with my little boy as usual. Ordered a flavoured latte like I do. I borrow a highchair to put my little boy in. He started throwing a temper taturm. He appeared tired and teething. He is normally so happy. I was struggling to calm him down. I had to put him back in a highchair and go home. The lady working offered little boy a free wafer. I asked to take my latte to go. She offered me a fresh latte to go. I didn't expect. I don't mind my latte go cold. Thank you for not judging me. I did apologise as I left the Cafe. No customers said...

Excellent quality of service and excellent customer service and excellent food and excellent value for money and excellent cleaning and a lovely place to eat and drink plenty of seating and good quality of food and staff friendly and helpful in all areas of the Cafe with high level of service and excellent Place for all of Public to be able to get a decent drink and something to eat, see you again soon and thanks for the lovely food and...