shawarma&grill house — Restaurant in Newcastle upon Tyne

Been to this place millions of times and food was always fresh. However i went today with my sister . We ordered a lamb kofta meal and a chicken shwarma (small). The person taking the order has no sense of customer service at all(very rude and arrogant). Anyways the first bite of chicken shwarma tased weird. So I asked my sister to try thinking I might be wrong. When she smelled the chicken it was rotten and stale. The man sitting next to our table realized the situation and asked us to ask the owner or any staff member to come over the table and then you can tell your problem. He even asked one of the staff to come over our table and listened to our issue but no one even bothered to come. I waited for couple of minutes and then I went to a bit quiet counter and asked them to return the money for shwarma. I didnt want to create a scene but they asked me whats the issue . To which I told them that chicken smells so bad and taste weird. The person( who looks like owner) insisted that chicken is fresh and this is normal chicken smell( as if I have never tasted chicken before). And then he said you should not have touch the shwarma ( how on earth i could taste my shwarma without touching it ? I mean seriously ... Instead of apologizing you guys insisted as if I was wrong. How on earth they are even selling rotten shwarma to people. This place is a serious health concern and really need to be reported to Food and hygiene safety. selling rotten food and then not even realizing your mistake. Utter disappointment and this was my...

Was excited to try as the food looked delicious, I was wrong, I ordered mixed shawarma the portion size was big, after waiting 15 minutes for bread I went back and was greeted with grunts and groans after eating the meal I was pleased with the food, however 6/7 hours later I was ill, vomiting, diarrhoea and feeling stomach cramps, on reflection the place had no common system 5/6 people touching the food, tables not cleaned, never once seen anyone wash their hands, the toilet was being used for people to wash their mouths after eating and the usual toilet things, no cleaning system in place, bins outside an open window so flies all over, raw meat being stored in a cooked meat section and the guy handling both with no gloves, I went back next day and was told I was not used to the spice or oil, I work and holiday in the Middle East so have eaten shawarma in Cairo, Luxor, Jeddah to name a few but never been ill, I will put it down to lesson learned, just be careful and don’t drink the communal tea, I watched people eat with their hands and handle the tea urn and paper cups...

There’s not many good sharwarma places in Newcastle, so I was really excited to try this place. Whenever I go past they have been very busy a few times so thought it must be good. We walked in and were just stood there as we didn’t know what the protocol was, nobody was on the front of house to get us a table or to tell us to order first etc. Anyway, we place our order and the food came out within 10 mins which is great. I took my first bite of the sharwarma with the naan they give and it was SO salty and very overcooked meat to the point some parts of it was crispy. I thought I would have another bite but again, was the exact same so I didn’t even touch the meat. They give some condiments on the side of the plate like pickle, hummus and salad. In all honestly, the hummus was probably the most enjoyable thing on the plate, so disappointing. Although there’s not many good places for sharwarma, there definitely are better places than this one...