The Angel Vaults Inn - JD Wetherspoon — Restaurant in North Hertfordshire

When I used to visit here before COVID, it was the place to be with a huge variety on the menu and a great selection of ales. Post COVID, the decline in service, attitude, quality, and bang for buck has been disastrous. It was my birthday today and me and my missus and I decided to have a couple of drinks and something to eat. I ordered a 11" pizza and the missus ordered a wrap with halloumi fries. For £4.95 she got 7 small halloumi fries that were tiny, and for £10.94 I ordered the 11" pizza. I think the owner of wetherspoons needs to take this on board. Otherwise, he will have to sell more of his pubs to fill his pockets. All I can say is be vigilant and aware as I got a surprise when my pizza arrived 8" in diameter as when a couple of weeks ago I struggled to eat the whole thing as then it was 11". I would have reported this to the waiter at the time, but they were so quick to leave my table after handing over the food (coincidentally). If this is the way restaurants and pubs are going using wars and pandemics as an excuse to rob the public, I strongly advise we all eat at home. 15/03/2025: Just an update on my visit to the Angel Vaults weren't exactly is they ran out of eggs. This wasn't mentioned on the online order app, but when my dad got his gammon and eggs today, there were no eggs. The chap who gave us the food at the table apologized for this. However, there was no offer for a refund for the shortage of eggs, and my dad was only substituted a small mushroom and half of tomato. I think this wetherspoon needs better management instead of being the...

Avoid for now - building is one of Wetherspoons best - otherwise well below the groups other bars. A really good job with the refurbishment but let down by some of the staff. Even when relatively quiet there can be long (10 mins +) waits at the bar. Some of the staff are first rate unfortunately there are some who are not. As with a previous reviewer, too often customers are served out of order and usually its the more mature customer who is left stranded while the young lads behind the bar serve their mates or rush to serve the girls first. After complaining to a barman that I'd watched him blank an old guy at the bar to serve a group just arriving who he seemed to know I was asked to sup up and leave by the manager (who was no where to be seen earlier but who assured me he trusted his staff) for making the barman feel "uncomfortable" - so it's ok for staff to be rude to customers but not for customers to say anything to staff by way of complaint. The food is highly variable with lots returned as cold even when quiet at breakfast. Complaints about food tend to tie up the bar staff exacerbating waiting times. Never been in another Wetherspoons to be told my first three choices of ale were off although the pumps were still displaying signage. 'Spoons prices are cheap as ever. But not sufficiently cheap to offset the poor service. Hopefully some one at Whetherspoons reads the reviews and senior management will sort out the staff and local managers. See tripadviser reviews which show I am not alone in my views...

This was the worst Wetherspoons experience I've ever had. First of all, one of the people in our party ordered the eggs Benedict but with out the sauce and was told that they couldn't do that order becasue they had run out of the sauce. Despite explaining that it was fine becasue he didn't want the sauce anyway, the staff were still unable to take the order and he had to pick something else. This was a small annoyance and I probably wouldn't have mentioned it if it wasn't for the absolute shambles that followed.

We were told there would be a half an hour wait for food but after waiting for 40minutes we were told that there were no more veggie sausages and would we like something else instead. It then took another 20minutes for the food to come and when the food did finally come it was cold and missing other items. One of the large breakfasts was missing 3 hash browns and all of them were missing mushrooms. It also took 20 minutes to just get the cups for our coffee!

We complained about the missing items and the staff brought out some more hash browns but no mushrooms. When we asked again they just said they had no mushrooms and after making some complaints about the service and food quality to the waitress she said she would send the manager over so we could make a complaint and get a refund. We then waited for 15 minutes for the manager and in the end gave up as they never showed and we were sick of waiting.

Absolute shambles.

The only positive was my partner said the ladies toilets...