East Eleven Coffee Lounge — Restaurant in North Norfolk

We recently visited the newly opened falafel bar and found the food to be very nice. The flavors were delightful, the texture was spot on, and everything tasted fresh. However, our experience was let down by some confusion with our order. We ordered a classic and a spicy wrap but received two classic wraps instead. When we raised this, the staff said we had ordered a spicy salad, and then told us that we had been given a mislabelled spicy wrap despite the taste and appearance of the food clearly indicating this wasn’t the case. Even if this mislabeling had been the case, it could’ve posed an allergen risk.

While the offer for a replacement item was made, we weren’t able to wait the ~15 minutes for a new order. Unfortunately, we weren't offered a refund or even the cost difference between the classic and the spicy for the mistake.

To add to the mix-up, we requested sriracha sauce but received chipotle mayo instead.

In summary, while the food was enjoyable, the confusion with our order and the somewhat argumentative atmosphere left us feeling disappointed as we’d been looking forward to trying The Hatch out. That being said, we understand this is a new business, likely still finding it’s feet so given the good quality of the food, look forward to trying it again in the future and hope for a...

The food is good, nothing to write home about really. I have tried the 3 variations of The Classic (wrap, salad box, dirty fries).The gherkins are very lemony and can be quite overpowering, so if you're not a fan of that i recommend you opt out of the gherkins. The hummus is nice, more subtle flavours (still a tad lemony but only a hint, could benefit from some garlic) The falafel can seem a bit dry but i only found that in the dirty fries(the falafel has a nice crisp texture which is enjoyable), the fries themselves were very crisp and were not soggy at all which can be an issue with sweet potato fries so that was nice.

Overall i would recommend it, perhaps it is just not to my...

Really enjoyed my wrap. It was very fresh and the falafel was fluffy and light. The generous portion size was great. The whipped feta was delicious but next time I would ask for it to be spread a bit more throughout the wrap to bring all the flavours together. I’ll...