Domino's Pizza - Ashby-de-la-Zouch — Restaurant in North West Leicestershire

Ordered online for delivery and was told 20 - 30 mins. Didn't arrive until over an hour where the order was completely wrong… The two sides were missing and when ordered vegan combo, it was labelled up as vegan although everything inside was pure chicken!! Messed up. Wouldn't trust with the vegan pizza so couldnt trust eating any of it. Called back to mention that the order was wrong and that the two sides were missing, they said that they will deliver the sides correctly within 20-30 mins and never turned up. Waiting over an hour then called back for a full refund… Which told have to wait 3-5 working days for the money to be returned…If it does!? Dinner was ruined and had to go elsewhere after 2 hours + of waiting! . For a branch that has just opened you would expect much better and precise service. Did not get this and will not use them again...

Ordered many times from this Domino's since it opened and it was generally decent however, recently the pizza has been very inconsistent with most of them having little sauce or halves of the pizza missing cheese. This inconsistency is pretty appalling for a chain restaurant. One big issue is also the amount of times they have forgotten the sauce or dips either to pizza's or for the cinni dippers, the whole point of the cinni dippers is to dip them in an icing yet they regularly forget to put it in. The delivery times are decent but one time the delivery driver didn't deliver it to the correct house and not only didn't the driver or restaurant inform me of this they just left it with a neighbour who had to figure out where my house was and deliver it to me themselves.

Overall a pretty poor experience and I won't be ordering from here...

Awful “manager” with terrible phone manners. In the past I’ve ordered a gluten free pizza for a friend, who is also dairy free. We cannot choose dairy free cheese on the app, so as usual I called up to make the change over the phone as I have done many times in the past. Only this time, I was told that gluten free pizzas can have NO changes made to them and if it has been allowed in the past that was, and I quote, “a serious crime” ha! When I asked why a normal pizza base could have dairy free cheese, but a gluten free one couldn’t, he offered to REMOVE the cheese or change to a normal base?! How does that help someone who is gluten intolerant?! When I said removing the cheese is a change and I thought that wasn’t allowed, he literally HUNG UP on me! Since when is accommodating for someone’s dietary requirements a crime?!...