Domino's Pizza - Ballyclare — Restaurant in Northern Ireland

After ordering by app we waited an hour and a half to get the food, eventually after calling down to the ballyclare branch and 2 extra phone calls to get our order. The food was cold by the time we got it. I contacted the local store manager twice and was guaranteed of a refund this never happened. Then to give dominos a fair chance to correct their customer service I contacted their complaints department which was useless and closed the complaint as they couldn't find the order which is a bit confusing as they took the money no problem. Absolutely terrible service. I couldn't recommend more to have no dealings with them as they are more than happy to take your money for over priced cold food then refuse a refund even thought they told me originally there was no problem. Dispite telling them all information requested how an organisation with this size of infrastructure can't find the order is unfathomable considering that in 2018, the then CEO explained that the company is “as much a tech company as we are a pizza company” with half its 800 employees in its headquarters working in software and analytics! This must be purposed for profit and not customer care considering they can't find an order or phone calls made even though all calls are recorded thus can be traced by phone number and time? All I can say is the customer service is a total joke and obviously a company who doesnt stick to its word. Unfortunately I can't rate a zero. This is now gone on over a month so I have been very generous with the timescale. I will definitely be using and recommending elsewhere in future. Maybe dominos should focus on customer care and it's reputation, so for £30 in my eyes you have lost both. It shouldn't take analytics to see why your rating...

Reviewed this place a while back and it wasn’t a good experience. However 7 months later I decided to try the branch again. It was amazing! Food is 5 stars and the delivery time was great. I hope they keep these standards up as with so many takeaways in Ballyclare it is very easy to forget about dominos. I am happy with my experience this time and the app seems to have even more deals which is great.

Old review - Waited for nearly two hours for our order which I placed on the dominos app. When I rang to enquire, the woman, who was polite and friendly apologised and said, ‘on busy periods the app doesn’t register with our screens’. Retook the order and it arrived 40 minutes later. Food was great! Got complimentary sides which was kind of her. However was missing my bottle of coke. The young delivery driver said he’ll call back with the coca cola but never did, had to eat my dominos with a glass of water :( like a weirdo. Never had an issue with this dominos but reading the last few comments on this seems like they need to make things right with the app and their...

Awful service and customer service couldn’t be any worse , I got a pizza last night and it took over an hour and a half I was waiting in that place from 9 and then didn’t see it till half 10 , I had asked if it was ready around that time because i thought it had been from being under pressure, the guy that I had asked then asked for my name to search for the pizza and it had been sitting there the whole time and I then felt it , it was freezing and when I asked him could he somehow heat it up he said “ I just took it out “ even tho I just watched him search for it and then hand it to me , it is absolutely shocking , he then laughed in my face and walked away , stay clear of...