If I could give this 0 I would.

I’ve waited over a week to review this in the hope that the matter would be sorted without a public shaming. But it hasn’t/ in fact we’ve heard nothing from the branch or higher up- despite the fact that this branch stole our money! We had a very average (and that’s being generous) meal on Sunday 21 July. The bill came in and we thought it was more than expected but the items were correct on the bill so we paid and left. On return home - we live 35 miles away- my husband realised that despite the items being listed correctly on the bill- and at the correct price- the total of the bill was £12.80 more than it should have been. Suggesting that the bill had been overridden if that’s even a thing—and manually changed to a higher total amount.

We immediately rang the store and the deputy manager put our mind at rest that this would be an easy remedy but his manager needed to do it so to ring back Monday morning. Which we did. Adam, the store manager was absolutely disgraceful in his manner to us- arguing at us and aggressive even when we were being very calm and reasonable considering that basically they were in the wrong and had ultimately stolen our money! He was adamant that he couldn’t do anything and directed us to a ridiculous feedback area on the website which consisted of us choosing smiley faces to represent our visit. He said he would immediately receive the feedback, forward it on to head office who would sort our refund. Well obviously he didn’t forward it. To be honest we weren’t at all complimentary on his attitude so it’s no wonder he didn’t forward it on to head office. What sort of a company asks for feedback to be sent to the offending parties, for them to forward the so called bad feedback onto their higher level management. Talk about open to abuse. Needless to say we haven’t heard a peep from them and as it stands they still owe us our 12.80 that we were overcharged.

If you decide to go to this restaurant for heavens sake be one of those who gets their calculator out to add up the bill. I hate to imply it and hope I’m wrong, but it seems to me someone’s on a scam there. Until someone gets back in touch with us to rectify the matter or offer an alternative explanation it’s impossible not to think the worst here.

On a side note. The tables were sticky, menu also sticky, the starter portions tiny compared to the price. The ribs dry. The corn on the cob boiled and mushy and the Mac n cheese luke warm. We didn’t send back as it took ages to come out and we were almost late for our film- almost 50 mins from ordering to food arriving and it was quiet in store.

One things for sure. The manager of this store should rethink his career- he is clearly not suited with having to deal with customers and should perhaps find a new job where he doesn’t have to interact with the public.