AMT Coffee, Norwich — Restaurant in Norwich

Edited: underneath

This place is usually pretty good if you don't want to support a larger coffee chain like Starbucks or Costa. I have been there before for peppermint teas, their pastries are also okay. The service is usually good and quick if you need to catch a train.

This morning however, I went in to grab some hot water, and the guy at the counter just filled my thermos from the standard hot water tap. He said it was the hottest water they had.

I would understand if there was a policy of not giving out hot water as other places have done that. If you have that policy just say. Don't fill up a thermos with obviously not boiling water to make a tea. It wastes everyone's time.

I went in the next day after having written the review, and asked the same person who made me the water debacle. They made me my tea with boiling water. They apologised, and took responsibility for the mistake. It is good to see a place respond to criticism and improve service and standards. It is great to see that...

I always go to AMT when at Norwich station (in preference to Starbucks and the like). I'll think again before returning. I've rarely been served by anyone less interested in customer service. On arrival, the barista neither looked up nor acknowledged me, preferring to fiddle with a roll of paper towels instead. Eventually, I ordered a large white Americano. He got the size right at his second guess but couldn't even be bothered to check about milk, just leaving a black coffee on the counter. After requesting milk he then squeezed a small dash in so that the cup was brimming over when the lid was added. All of this conducted with more grunts than actual words - he is clearly in the wrong job.

I am used to baristas forgetting details of orders (easily done when making 100s of coffees a day, no doubt ). If they do forget it's normal to ask in a polite or...

Norwich station introduced me to AMT, a chain of espresso shops I’d never heard of. AMT’s two USP’s are that 1. it only serves Fair Trade Coffee, which is great, and 2. your coffee is always served by a barista. Apparently both really make a difference, because the coffee at AMT is terrific. Much better than at Costa, for instance, which is quite a compliment, as Costa coffee is decent enough. The accompanying snacks, toasties and sandwiches aren’t bad either, but the coffee is why you should prefer an AMT over other chains. The barista helping us in the Norwich station branch was lovely too. My only negative was the very loud and very powerful portable airconditioning operating in this branch when we were there. It gave us the feeling of sitting inside a...