wagamama norwich riverside — Restaurant in Norwich

Usually always love a Wagamama’s, but this time did irritate me a little. I ordered the pork belly ramen (which is not the cheapest). Usually, the best part of the ramen for me is the tea stained egg. The gooey egg yolk in the broth with noodles, YUM. But the waiter brought out my ramen with the egg so overcooked, parts of it were BLACK. I called the waiter back and asked if I could have an egg that was runny and not overcooked. He went and asked in the kitchen for me and returned and said all the eggs are like that this evening? I was confused on why they couldn’t just boil another egg? And also why they are happy serving them all like this for the whole evening? He did then offer to speak to the manager about taking it off the bill as I said I wasn’t going to eat it. To which he then returned after speaking to the manager and informed me they can’t take it off the bill as it’s included in the price of the ramen and just said “is that okay?” And he said nothing else. Fine they can’t take the price of the egg off of the bill but maybe it would have been appropriate to have been offered a drink on the house for the inconvenience? Not trying to be a snob but I also work in hospitality and I would not be happy serving that to paying customers. I’m disappointed that nothing was done to rectify it, although I appreciated the small amount of effort to do so. Also the actual ramen itself was not very hot. As I said, usually it’s great and I enjoy the food. But definitely...

Went in for a family meal on what we thought was a nice sunny Saturday afternoon. We had server Bobbie. At this point the day went south quickly. We ordered a few drinks, 1 kiddy katsu curry and three mains ( all the same meal ) along with two sides. We first get served our drinks, but not all came out. Had to ask for it again. Then we got a side ( I’m well aware that food can come out at separate times ), then meal number 1, kiddy katsu. Finally the last of our drinks arrive. We have an idea that something would go wrong by the way Bobbie took our order. Then we get two of the three meals and sides. The family are tucking in nicely and I’m left drooling, waiting. In that time the servers came out with a chilli squid three times ( not ours. Just no idea where to take things ). I’ve waited ages now for my meal and the family have wrapped up theirs. Not great I’m thinking. So I leave the table and approach the manager indoors, because by this time I feel I need to be compensated for wasting my time. I get offered a free drink and removal of paying for the meal I didn’t receive. ( unsure how they really expected me to pay for it in all honesty ). No nothing else, just a sorry and some old chat. I really did look forward to this meal. I have eaten here so many times in the past, but today felt unnecessary. Just poor ethics and staffing. Very...

Visited on a Wednesday during lunch time. Which wasn't overly busy. We were seated straight away. But unfortunately we quickly got forgotten about. Tables were being cleared behind us and the staff were constantly walking by but no one took a drinks or food order. But other customers were being looked after. It wasn't until another customer on a different table spoke to staff and pointed at our table (assuming she was telling them we needed serving) that someone finally came back over. I was going to try and grab a member of staff but I didn't feel like I should be doing that for someone to have taken our order.

Everything was great after this and the food was fantastic so cannot give any complaints about the food.

But once again when we wanted to pay we were missed. We couldn't even pay via the QR code because we werent given a table number. Staff kept walking by and setting up other tables and going to other customers and customers who even came in after us were able to pay and leave. It wasn't until I went up to someone that we were able to pay which I felt pretty ashamed doing.

What made it worse was seeing the staff talking to eachother on the bar while we were waiting to be served.

I'm not normally one to complain but I really was mot happy with the service provided, especially as it...