The Merchant's House — Restaurant in Norwich

The Merchant's House in Norwich holds a special place in my heart. I find myself here nearly every week, and it's more than just a coffee shop for me; it's a sanctuary of warmth and community.

First and foremost, let's talk about the coffee. The dedicated team at The Merchant's House takes their craft seriously, and it's evident in every sip. Their coffee is a masterpiece, and I'm always in awe of the flavors they create. Their passion for brewing perfection shines through, and it's a delight to experience it with every visit.

But what truly makes this place exceptional is the people – the incredible staff and the fellow patrons. I often come here to read my Bible, and during busy times, I find myself sharing tables with strangers who, like me, appreciate the sense of togetherness this place fosters. It's heartwarming to be a part of a community where people are so open and friendly.

The ambiance of The Merchant's House is a testament to their creativity and attention to detail. The decor exudes warmth and character, making it the perfect backdrop for those quiet moments of reflection and connection.

I also want to applaud the staff for their commitment to cleanliness and safety. It's reassuring to know that, even in the busiest of times, they maintain the highest standards to ensure a clean and comfortable environment for everyone.

Lastly, the location is simply perfect. Nestled in the heart of Norwich, it's a convenient and inviting spot to recharge, reflect, and explore this beautiful city.

To the remarkable team at The Merchant's House, your hard work, dedication, and welcoming spirit have created a haven for people like me. Thank you for making every visit a memorable experience. I look forward to many more weeks of coffee, community, and connection at this...

Really unprofessional attitude and poor treatment of their regular customers. Try booking a table for a group, confirmed in writing, even popped in to check the booking was good for next day, still “fine / ready”. Turn up on the day and we’re fobbed off and the staff don’t even care. After accepting an apology for that incident via dm’s on social media (they were nice about it tbf to them) I decided to occasionally go back and see how I felt. Second visit back I order a piece of coconut / raspberry cake and the staff member looks at the cake like I just said something bizarre she could barely understand… already I’m thinking “great, off to a good start here”, I finished my simple order of coffee and cake and then said “I’d be sitting in the courtyard” she then asked if I’d go out and come back and tell them my table number, I declined her request given that’s unnecessary and it’s a tiny courtyard. It didn’t go well after that, really unpleasant barista working there is all I’ll say.

Anyway, sorry to be contrary to all the other kind and good reviews here, but I def would avoid this place. The staff are a shambles and really don’t seem to value, recognise or take care of their own regular customers. Genuinely p**s poor attitude...

I regularly visit this place to enjoy a few drinks, cups of coffee and their wide range of teas. I must say I've always had a wonderful experience in this fine establishment for a number of years.

However the past 6-9 months things have deteriorated so much that I no longer enjoy or feel comfortable in this establishment. Certain staff members have an appalling attitude bordering on being unwelcoming!

At times those certain staff members do not have the courtesy to bring the coffee to the table considering the fact that one has become accustomed to table service.

To make things worse, the music sound level is so incredibly loud that one cannot have a pleasant conversation without having to repeat things! Also the music is so loud that it is almost impossible to have concentration when one is trying to read a book or do other productive things.

It's such a shame that things have deteriorated so much that I can longer call this place a great establishment. This is deeply regrettable as it was a wonderful establishment with feel good vibes for a number of years.

I would earnestly ask the distinguished proprietor of this establishment to take the time to address the above issues to bring the standards back to what...