Chaiiwala — Restaurant in Nottingham

Experienced this place on 2Jan just after 11 am. First impression, place was almost full, just a small table of 4 was available. So if you are a big family, bear in mind you may not necessarily always get a place to eat. Overall all there are 3 tables of 4 people and 4 tables of 2 people. Which can be joined together to accommodate bigger parties. It was cold outside and inside it didn't feel warm or cosy... Everytime someone entered or exited, you would feel cold air, that wasn't pleasant.

Pricing is OK. We mainly went there for Halwa Puri. One portion of Halwa Puri is for £4.50. The one part which was surprising for me was that I had to buy channa(chickpea tarkari) separately. Halwa puri should include tarkari (curry), so that was surprising for me. You could buy a portion of chickpea curry for £1.50.

Taste was ok. The puris were a but thick, which meant they absorbed too much oil. The chickpea curry was not tasty, just ok. We requested for spoon to eat halwa and surprisingly given wooden spoon. I appreciate them for not handing plastic spoon.

Also ordered tea. It was karak chai(£2.25) for small cup. Not your average tea using tea bag, rather desi style, prepared on hob with elaichi.

Verdict, we won't go there again for Halwa Puri as we have been to a much better place with better seating, better ambiance and better...

I had a very bad and embarrassing experience with Chaiiwala Nottingham. I invited a guest for breakfast from Derby and ordered a portion from Chaiiwala. They delivered via deliveroo but missed an item from the breakfast. I felt embarrased and called them. They just offered a fancy sorry. I registered my protest and then they offered a full refund through deliveroo. When I called deliveroo, i was only offered a one pound refund which is even more embarrassing. I explained the situation to deliveroo and asked them to contact Chaiiwala about the refund. They simply refused. This is a very embarrassing experience in front of a guest who arrived at your place for a breakfast. I will never ever recommend placing an order with Chaiiwala Nottingham via deliveroo. You cant trust them with the full order and delivery. I will take this to next level and share my experience with others. Its not about money but the way customers are treated. I have seen your response to my reviews and that's not right. Your staff accepted that order was not packed correctly and I never ever spoke about any threat to your property. That's pure misunderstanding. No one poses a threat for few pounds. All I requested was for a refund. Secondly, Accepting a mistake is the biggest gesture of customer service. All the best with...

The young girl at the counter asks ‘are you eating in or out’, either way your food and drinks come in takeaway paper and disposable cups.

Every table and chair in here needs a wipe, the floor needs sweeping as does the entrance to the shop. The bench top is dusty. I dare not go into the toilet.

As soon as the young lady finishes serving me she jumps back on her phone until I ask for a napkin and mention that all the tables need a wipe.

She wipes one table, serves some people and now she’s back on her phone.

I know that I should expect less I am in Hyson Green after all. But if the state of the shop is kept in such a lack lustre way, what is the kitchen like, is that ever cleaned or is it worse? Best not to think about it less I loose my omelette wrap.

As the lovely light installation loses bulbs that aren’t replaced it just adds to the sadness and cheapness of the place.

The metal chairs are rusting and really grating on the ears when people drag them across the floor.

Once I forget how tatty the place is I’ll come back because the Chai is nice but it’ll be a few years at least.

And although vegan chai is on the menu they don’t do it and can’t be bothered to cross it...