Navarra — Restaurant in Nottingham

This is an email I recently sent to Navarra restaurant (9/10/20). I have given over 2 weeks for them to reply....nothing!

Good evening,

We came to your restaurant again this evening, we like to come a few times a year as the food is wonderful.

I’m sorry to say that our evening was spoilt by the initial behaviour of one of your staff.

Upon arrival we were seated at table 21, after being offered the option of 3 different tables. We were then brought menu’s by a young lady and told “We would appreciate it if you book in future.” This wasn’t said in a friendly manner or in a way that would come across as a friendly tip to avoid queues for example. Instead, it felt like we were being told off for not booking.

In hindsight I wish we would have chosen to leave after being spoken to in such a way, instead we were taken aback and didn’t do so. I’m sure you can imagine that this tarnished the rest of our meal.

I’m happy to say the food was as lovely as ever, I’m just disappointed that our experience of your restaurant by this staff members attitude, ruined the evening.

I hope you accept this feedback constructively as I’d hate to think your other customers are getting a similar experience.

Kind...

Tried this place for the first time last week. Very modern Restaurent serving great food. A simple menu with a very good and reasonably priced wine list. The food, service and price was fine. My only gripe is that in phoning to book, I would like to have been Told that this was a cash only place. I had to leave my wife behind to go to the cash machine at The Tesco’s down the road to get some cash.

UPDATE - 14th June 2019 Visited for the third time in the past year. Food and service excellent as usual. You can now pay...

My friend and I went last night. It a while since I've had such a lovely meal. Goats cheese and beetroot starter. Seafood pasta for main and lemon cheesecake for desert. All dishes were beautifully presented and tasted wonderful. The staff were attentive but not overbearing. This place is perfect and would certainly go again. It's cash only but that's ok as long...