McDonald's — Restaurant in Nuneaton and Bedworth

You know those McDonald's adverts we see on TV, the ones with happy, laughing customers and beaming, bubbly employees with bright personalities? I'm not sure about you, but I've never experienced that...

Until now.

My usual McDonald's experience involves navigating an obstacle course of litter and loitering teens outside the venue, before entering. Once inside, I'm greeted by either a pleasant, but slightly dumbfounded, employee, or an overly expressive employee wearing a blatantly fake smile. I then place my order on the giant, grubby ordering screens and make my way to the "holding area" where bunches of eager but annoyed customers jostle for somewhere to stand, trying to be mindful of each others personal space. I track my order number on the screen, willing it to jump from the "preparing" screen to the "ready to collect" screen. One by one, customers rotate from the imaginary holding area - seasoned waiters being constantly replaced by fresh waiters, all the time everyone shifting around to make space.

I can barely hold my excitement as my number pops up on the "ready" screen, and burst forward to be given my edible prize...when an online delivery service cyclist pushes past me and loudly declares their collection number. Inevitably, to my dismay, the employee behind the desk serves the delivery driver first, always with a condescending look and sense of power over the driver.

I finally get called forward and am met with the same unhappy look, as if I've forced this employee to work at Mcdonald's against their will, and somehow whatever issue is causing their pent up anger is somehow my fault.

I leave saying thank you and goodbye, which is always replied to with silence and a turned back. I open the bag of goodies, and chomp down on my pancake-thick burger and cold fries.

But Mcdonald's Nuneaton Bermuda Park was a totally different experience. One that I was not expecting and certainly not used to. No litter outside (but, through no fault of the staff, I still had to traverse through a group of moody and fixed-in-place 20 somethings).

The greeter inside was real, with a real smile who guided me through to the nearest free screen, rather than just pointing in a general direction and mumbling. I ordered and waited in the perpetually busy waiting area. It was 3pm and the store was already busy. I had placed a rather large order for lots of people, and I saw as the manager chipped in to help the person putting the order together. There was no bossing about or shouting instructions. They both worked together in an efficient way and in no time my order was ready. I was genuinely surprised to find all 24 items present, nothing missing, and all placed strategically in as few bags as possible. I couldn't have done it better if I bagged it myself!

I was contemplating asking for help to bring the food to my car, when the manager, seemingly a mind reader as his second profession, stated with a smile, "you've got a lot of food here sir, let me and (I think her name was Sarah) help you take it all to your car". Thank you, I replied, which was actually met by response. "no problem, sir, you're welcome" Sarah replied. I was almost floored!

I sat in the car, opened my bag of goodies and chomped into an as-the-adverts burger and hot fries.

Thank you McDonald's Bermuda Park, it's good to see that McDonald's like this...

All I wanted was a vanilla milkshake on a Sunday evening. 10th September about 10pm-1030pm

My local were out, so we drove to this one instead.

Milkshake comes - it's banana, go back, get it changed, get banana! This milkshake got changed 4 times, by the second time I said I understand it's probably a problem with the machine, but they assured me there's no way they'd ever be a leak or cross contamination between the vanilla and banana.. (since then I have spoken to a different McDonald's manager who has explained to me how often this cross contamination happened with vanilla and banana). I offered the milkshake for them to try - they couldn't, fair enough, I had them smell it, the first person smelled it and said it did smell of banana, but then the manager came over with a banana milkshake saying "no look this one is yellow!!". The young lady with brown hair was lovely and agreed with me it smelt banana, she was very apologetic, the taller boy and the boy I mention at the end were the opposite of what you want in front of house staff.

I fully understand that mistakes like this happen in a fast paced environment, at some point someone has hooked up the wrong flavouring and then has corrected it - but not before that batch is contaminated. And I would have been fine with it, if it wasn't for the experience with the young boy at the end. I was told he was not remaking my milkshake again, me thinking he's going to suggest I get it replaced by something else or get a refund I said "that's okay I'll just have a refund then please" to be met with the rudest look, acting as if it would be even more of a hassle to do so. I was light hearted throughout the whole interaction, I didn't gain anything from the ordeal, yet I was made out as if I was lying by the men serving. I don't even like banana! Ended up going to Tim Hortons and had a lovely drink and lovely service.

Got my vanilla milkshake from my local the other day, and guess what! It tasted like...

Just been to this McDonald's. Drove into the Drive thru and literally no one else ahead of us. Which is unheard of but thought great. We shouldn't have to wait in a grill bay today. Unlike our last visit where by we was sat in the cold for 20 mins. Anyway we Got to the 3rd window. The Girl Past the drinks and said please go and park, now I did question how long will this take as last week you parked us for 20 mins. No it's fine was the reply. It'll just be a couple of mins. However after 12 mins. Still nothing. So I've walked into the restaurant and asked when are getting the food. Oh I'm just bringing it was the reply. You'd think after waiting 12 minutes that the food was cooked to order and lovely and warm, but NO freezing cold food. The issue. ( Which doesn't take a genius to work out ). Is the Uber & Just eat deliveries. They are treating those orders with priority. I do understand the need to get those done but this restaurant is already overly busy. It's never quiet. They literally cannot keep up. My advice is don't go unless you've got time to sit in the restaurant. That'll be my last visit there. I've wasted to much money on cold food. It's supposed to be a treat with the grandkids. KFC. Here we come! Got to be better than...