Boswells — Restaurant in Oxford

For a first timer, I could have experienced a better customer service. :-(

I ordered steak pie and chips. When the order arrived, I thought of adding a bit of spice with my meal, and added only a very small portion of the biryani rice I bought from the other vendor in the lobby of Templar Square. I did not intend eating loads of rice as I was looking forward to my steak pie & chips. Immediately, a staff from the till stood in front of me where I was seated, & STERNLY told me off (felt like a school girl being told off by her teacher) that I should not eat any other food apart from what i bought from them.

It is the HOW it's been communicated. I would understand and feel better if it was professionally explained to me right there. I think you need to subject your staff (the one who told me off was an Asian lady, not able to get her name unfortunately) to Compassionate customer care workshops.

For me, never again. There are many other cafes who respect their...

We asked to have coffee given in different mug and we were asked if we want to have it filled to the top with milk, to which we gladly agreed. Eventually we got a half full mug so I asked if this can be filled up (I meant with water, but they offered milk themselves). The lady that was not in inform (her name is Ida or Aida) seemed to have so many issues with our request, even tho she was the one to offer milk... in the end I said that they can just refund me and we’ll go elsewhere, she stormed off and started shouting at other staff member in front of us all saying ‘next time something like that happens...’ I felt like I was a burden for them even though i’m A paying...

I experienced at Boswells in Templars Square the worst customer service I’ve ever had anywhere in the world. The staff do not understand the concept of customer service and was extremely unfriendly and rude and asked me to leave after I have been sitting for 5 min and waiting for my colleagues to arrive. I felt that I was being stared at and judged. All experiences left me feeling unwelcome and uncomfortable. After that, I decided to leave and go to a more respectful place where they value customers and I would not be...