KFC Oxford Templars - Retail Park — Restaurant in Oxford

Really disappointed. I came to this KFC with a friend and family. I’m currently pregnant and suffering from sickness and low blood sugar, which makes me faint easily. While queuing to order, my friend who doesn’t speak English was spoken to with clear impatience by a man in a black cap (I assume a manager). He stared at her in a way that made both of us really uncomfortable. Then, while I was clearly feeling faint, he walked off for around 2 minutes to set up the payment system which should have already been ready, leaving us to stand and wait after already making the experience unpleasant. There was no awareness, no care, no basic customer respect. To top it off, the Crushem milkshake I ordered was sour and clearly off and I ended up extremely sick that night with vomiting and diarrhoea that lasted until midday. My grandad who also ate with us had an upset stomach too and said the chicken batter tasted strange. I’m utterly disgusted, not just by the food but the attitude. Just because I don’t have a visible bump doesn’t mean I shouldn’t be treated with care. Basic human decency...

Absolutely horrendous waited 20 minutes for food may I add 2 mine fillet burgers and 2 popcorn chicken was over cooked and cold the band was rock hard where it's been left to go cold and heated up again I sent them back waiting another five minutes not nice toy. you have staff not knowing what they doing as they are beginners you need to get some experience staff to show them thank goodness they took the only staff member that knew what she was doing off the till and was trying to run house and clear there but she can't do that on her own there was at least 15 people behind me waiting outher staff look like they're asleep looks like a nice restaurant but will not be eating here again and not advising it to friends . Also a child in front of me was served to cookies at the till and made to wait about 15 minutes just for someone to put two cookies in a bag an even though they sent back because they were rock hard because you had too many of...

This KFC needs to be shut down terrible service particularly by one female manager who was in charge on friday 29 September 2023 between 4 pm and 5pm shift her badge name was SHA something i didnt quite get it I will get her full name and put it on here.slow service extremely rude to customers and her own staff members ,she never once apologised to customers for the long wait.i waited for over 45 mins until I cancelled my order .when I went to do this she said I had collected my order.and yet she had seen me all the while waiting right in front of her .an argument insured and she finally refunded my money .I told her I would be reporting her for her bad service and she wasnt bothered .and basically told me to report it.she didn't care.i think this women should be taken in for customer care training or fired .shes Terrible and is damaging the kfc brand .awful service a...