Heat Afro Lounge — Restaurant in Oxford

If you are looking for a great African "club" to sit and vibe to music then this is your place. But if you are looking for great customer service- amazing food, CLEAN DISHES avoid avoid.

This is not a restaurant !! 3/4 Of the menu is not available on request. This includes drinks. We ordered a round of the house champagne £4.99 a glass we were charged incorrectly as Prosecco £7.99 . When I tried to contest this I was informed by the waiter that as he has an Engineering degree his maths calculations where accurate and mine where not. He also rounded up each item to the nearest pound so if you ordered an item for 3:50 he would round up to £4. 2 members of our group paid their bills at the bar before they left However we were still made to pay for 1 of those orders as the waiters had neglected to update their less than efficient system...(A small piece of paper with extremely small ineligible hand writing on it)

The champagne glasses where dirty with lipstick stains. The glasses are black and white so you could clearly see pink and red lipstick on them. the waiter looked annoyed when I pointed this out and said that their dishwasher was not working proper...Infection control??? we were being served on dishes not washed or disinfected.

My friend ordered the mixed grill we waited 2 hours only for her to be told her order had not been sent to the kitchen and that they didn't have all the items for it in the restaurant .Mind you we arrived at 7pm and were one of the first few customers there.

I ordered Pounded yam - found HAIR in this and could not finish my food. One of the bouncers arrived early and was loudly watching the football match - screaming and shouting extremely loud over the music. After the match finished he then put on his jacket and started work .... After this as we were leaving the owner asked what had happened as we were clearly not happy. I then started explaining my grievances and righty fully so I was annoyed and frustrated - He repeatedly interrupted me attempted to Gaslight me stating other people had had nice experiences at his restaurant mine was a fluke.... He then proceeded to question me about the hair I found - what colour it was and also what length it was I took the time to explain to him how customer service works and how as a business he needs to listen to his customers and let them finish before interrupting them . This clearly annoyed him . At this point we entered into a shouting match outside of the establishment where he then said "if this was a white business she would not be doing this" I took the time to remind him that a White owned business they would take customer service seriously and would attempt to resolve any concerns its customers would have and that yes I would always emphatically defend my rights as a consumer.

In...

I just ordered food from this restaurant on deliveroo, I paid £35.59 for everything you’re seeing here. I’ve never been to a Nigerian restaurant, that you had to order rice and meat separate. The jollof rice alone , cost £7.80, that cost would’ve given me a huge hunk of meat or chicken from all the other restaurants I’ve been to, that includes restaurants in Bournemouth, Luton even London. To the point I thought it was standard practice….until today. You might be wondering “you saw jollof rice on the page, why would you assume it would come with meat?”, and for this I’ll say refer back to my previous statement.

Now, take a moment the guess the price of the soup you’re seeing…..whatever you guessed you’re wrong. The soup alone cost—£21.10 the pounded yam—£5.20 And it wasn’t even freshly pounded yam, it’s the stuff you can buy from supermarkets. It was my Nigerian friend that ordered this for us to eat for lunch, in the hopes it would last a long time at her house(the soup I mean). Nope, this is what she got.

It really makes you wonder, what exactly is giving this food such an exorbitant price?.

i added the price here so you guys can be the judge of it, does this make...

Bravo! To the owners. I just discovered this restaurant when a friend mentioned it to me. So I decided to check it out. It was like 805/ Mama Calabar / local Buka food coming to Oxford on demand. However it was a lot better than those. The food was 110%. Jollof, mixed beef stew. Best pounded yam ever. Egusi/ plantain. Puff puff was on point. Needless to say my family was very happy to dig in when I got home. The vibe in there was very charming with tasteful African Artifacts. You sort of get drawn in an Dont feel like leaving. Best staff ever. Very chilled but polite and make you feel like nothing is too much to ask. Coming from a design Architectural Construction background I could tell that the owner had spared no expense on the decor. The quality was top notch. The timber on bar. Was just as good if not better than what you would find in Camden Arms I worked on many moons ago. And also behind the bar display. Someone said something about the lighting but personally I love the mood in there . I shall be telling all my friends and family about this special find and also sharing on Instagram . Thanks to the owner(s) Oxford really...