Mint Kitchen and Lounge — Restaurant in Oxford

Where do I start? I called to make a booking for food and to reserve a table in the garden for shisha and boxing. They took down all details apart from what time we wanted our table for, so just as he was about to hang up I had to tell him the time I wanted it for. When we got there we seated at the front away from all the noise and visible for the staff to see us (this didn't make any difference to the service we received). We went for a date night and I was in heels (don't make the same mistake as I did, it's a dirty converse type place) It took about 25 mins to come and take our order and give us a drink. They handed us 2 cans of drink with a straw and no glass, which they had a cheek to charge £2 for. A while later the starters came out then another while later the mains came out and our dirty starter plates were still on the table. (Found a hair in my houmous). We asked about the shisha table we reserved for after we had ate and they told us that the garden was full, then it was rectified after I mentioned how I'd already reserved a place. People were in and out in and out the whole time we were eating. It was NOT I repeat NOT a good experience. One guy walked in and asked if he and his friends could smoke in the shisha garden, the staff told him it was full and he replied "don't worry I'll make room", and the staff did nothing to stop him. (He probz defo took the table we had reserved). Me and my partner decided this is not somewhere we wanted to spend the rest of our child free evening so we told the staff we no longer wanted our table. We asked for the bill and for our food to be packed up so we could take home and the waitress sighed and said "can you not see how busy it is, you'll have to wait" so I told her get the trays and I'll pack it up myself. Which she did. She then bought the bill over, in the bill it said we had 3 cans, but you could clearly see on our table we had 4 and she was questioning how many we had (bear in mind these were 4 empty cans as they hadn't been cleared up) so I told her there's 4 on the table which obviously means we had 4 not 3. And she couldn't fathom how to add an extra £2 to the bill. So we done that simple math for her. While we were eating the staff we're arguing with each other and throwing f** into each other. This place was far too understaffed, unauthoritive and poorly run. Absolute shithole. First time we have came to Oxford to eat and won't be rushing back anytime soon. Would of had a more chilled evening in a layby on the M1. Not impressed. If I could give 0 stars I...

Don’t really like leaving bad reviews, but feel like I have no choice here. As a customer who has spent over around £3k in this lounge since it opened I feel like recently in my past 3-5 visits the service and treatment has been beyond poor. It feels as if the only thing that matters now is the money, there seems to be a change in some staff now and the courtesy that was once there seems to have disappeared, there’s no greeting at all anymore, to sum it up I went the other day (have in mind I’m a customer that was there weekly spending over at least £100 in a group of 4 each visit and so was no stranger) and was told as soon as I sat down ‘it’s £15 a person or you can’t stay here’ with no greeting whatsoever, tell me is this anyway to treat a customer let alone a customer who is spending a lot of money every week?? I get it it’s a rule now, but there’s a way to go about it, make the customer at least feel welcome first!! And if it’s a regular high paying customer like me and many others no doubt, it should be clear that these people shouldn’t be spoken to in such a way, in fact nobody ever should be spoken to in such a way regardless. On top of this when ordering drinks or food we’ve been lucky to get it within the hour from recent visits, and coal changes are extremely rare now too, I physically had to get out of my seat and go to the front just to ask for the coal to be changed, but generally to sum it up I will not be visiting again, I understand business is about making money but if in doing that it means treating regular paying customers as if they mean nothing then I want no...

So I went there and ordered food with 5 other people. Our STARTERS took 45 minutes. That was fine because sometimes that can happen with staff shortage. We ordered lamb chops, they were okay however made me feel a little sick. Then the main course took at least 20 more minutes. They bought out one of the main courses and put it on the table. No plates, no cutlery whatsoever. Just a Lamb curry on the table which we could not eat without plates and Naan. When we asked for plates the waiter took quite a long time and seemed like he was doing his own errands. Finally he showed up with the plates however he put his order writing pad on one of them which unfortunately ended up being mine. He seemed as if he had ZERO training and clearly didn’t know how to handle the plates and cutlery that we use to eat. Finally the Naan came and the curry was a little cold by then. The Naan was very nice but the lamb curry, was awful. The lamb was unbreakable without a lot of effort. And the sauce/ gravy tasted quite bad and was bland. Finally the two other main courses came and they not great as well. Then the other food wouldn’t come and by that time I was frustrated so I had to go to Nando’s and get food for myself and my sister because ours was awful. When in the car my family told me that they took some money off of the falafel that my cousin ordered because it took too long and my mother was furious. The food was awful, the wait was long and they thought they were doing us a favour. Never eating there again. The fact that I had to go to another food place sums it up. I do not recommend eating...