Domino's Pizza - Plymouth - St Budeaux — Restaurant in Plymouth

I placed the order online as I was unwell from having a medical procedure, unable to cook for myself, and so hungry. I ordered with Domino's as they said that food arrives quickly. However, it took much longer than expected. Eventually, the tracker said the food was due to arrive in 3 minutes and then it didn't come for a further 15 minutes. Very frustrating as I was just waiting by the door to be ready to answer quickly for what felt like ages in my unwell state.

The cheesburger pizza with cheese stuffed crust was tasty but it was slightly burnt in some areas but not enough to warrant a complaint/mention. However, an item of the order was missing (garlic pizza bread) and I told the delivery person - he said this item wasn't on the list. I said "okay, don't worry about it, I'll call the restaurant". I call the restaurant and they said they can deliver the other item, but as it took so long for the pizza, I asked if I can just get a refund for it and he said yes. I don't have a problem with that as the pizza was more than enough food, mistakes happen, and everyone was polite.

This refund doesn't come and so 4 days later I call the restaurant and the woman says "wait longer it hasn't been 5 working days yet".

This refund still hasn't come and so I call the restaurant again today (16 days after the orginal order) and speak to the manager that puts in the refund - this time asking for my card details (I don't know if they were meant to take them the first time). He also mentions something about a remake of the pizza (something I knew nothing about.. but I suppose they either took too long to deliver or majorly burnt the food the first time and decided to remake it), which I suppose is why the order was missing stuff in the first place and took ages to come.

Because it is quite ridiculous to highlight it wasn't right 4 times and they'd wasted a lot of my time, I asked if they could offer anything more than just a refund for the garlic pizza bread that never arrived, but they said no. To be honest it is poor customer service. They should get their orders right the first time, and if they get them wrong then they should fix the problem the first time, and if they continuously get it wrong and can't fix the problem promptly then they should offer something more as an apology so we're not put off with ordering for them forever because of their incompetence. Also, it makes the delivery fee less good value for money when only ordering one item. Hopefully the refund actually comes through this time.

To their credit everyone I spoke to was polite enough (even if useless at solving the issue and didn't actually give an apology) and the pizza that did arrive was tasty albeit slightly burnt and...

I can’t actually even give one star for this experience, but had to to write the review. The food was aweful, Wedges undercooked, chicken strippers tasted liked they had been left out for a few hours and reheated, 1/2 and 1/2 pizza was not 1/2 and 1/2 with way too much purée that over powered the very little toppings on the pizza, The garlic bread had way too much purée on and not enough Garlic and cheese and there was no icing dip with the cinni dessert. This is the worst Domino’s we have ever experienced and very disappointing to find this, as it’s our local one to the area we have just moved to. Customer service not interested at all and not willing to give refund, claiming they advise on their website to call the branch you ordered from straight away and they will apparently come and pick food up! This is a lie, there is no such thing and when you follow the links to make a complaint they end up just giving contact details for branch and email address which is the one I sent email to straight away. Absolutely disgusted with the service and treatment and will not consider going back and trying again at some point until they at least reimburse me for the...

Amazing store in St.budeaux my partner got us a pizza on way home for tea when we got home was a little doughy and didn't taste right but there normally amazing so I rang them and they where amazing spoke to a young man on the phone and he spoke to his manager and rearrange a new one to be dropped to us and gave us some cookies as extra there where so friendly and understanding honestly amazing store there customer services was outstanding so well done guys keep up the good work and thank you to the gentleman on the phone who helps us and the thing is they didn't even have to send one out as we are out of there zone and they still did so thank...