The Hyde Park — Restaurant in Plymouth

Me and my husband went here for the first time last night. We had a great time. The service was exceptional, very quick (even for a busy Saturday evening) and the staff were all smiley and friendly. A blonde waitress in particular who was very friendly shone. She was happy chatting to customers whilst she cleared tables, which I thought was great customer service. She saw us taking a selfie and offered to take them for us so we have some nice photos to remember our anniversary now :) There was a helpful waiter who served our food as well, who again was super friendly and made sure we had everything to enjoy our meal with. The food was delicious, there was so much on the menu to choose from and we were so happy with our choices. (Great vegan and veggie options too!!) I need a sentence to big up the chips too....I don't know the secrets behind them but they were the best chips I've had in a long time! Super thick and crispy and delicious, no other chip will compare now haha! Overall, really nice friendly atmosphere. I loved the decor. Delicious food which was served super quickly. We'll be...

Poor service ruined the experience.

Ordered via the online system. Food came, but the order was wrong. It kept getting sent back out exactly the same, and the server kept trying to BS us that it was what had been ordered, when it clearly wasn’t. (Example: we’d ordered a bacon burger, with bacon jam, and what came had no bacon in it and had burger sauce, not bacon jam).

The drinks we ordered with food never came. 50 minutes after the order was placed, I went to the bar to collect them. They initially denied the order had been placed, but after some convincing, they decided to look up the orders.

Only 4 out of the 5 drinks initially got made, they denied the 5th drink existed. I gave the order number that the 5th drink was made on, and they eventually found it and made the drink an hour after it was ordered.

I told the team member that the customer service hadn’t been there, looking for an apology and the response was just a stare into space.

Gave up and left....

I have previously enjoyed a couple of well cooked meals here and have nothing bad to say about the food. However. I will not be back!!! This evenings experience was appalling. myself and two friends walked in, hoping to grab a meal. When we got to the bar one of my friends '50+' was asked to take off his hat. " fair enough" a bit of a giggle and hat off. The barman then turns to my other friend 'A disabled 60++' and tells him that the shirt he is wearing 'A white rugby shirt ' He's a big guy and can't get many things that fit. Certainly not formal shirts.' is not allowed because of his shirt. The staff are trained, I assume, to take no criticism or complaint!! We where threatened with a police response!!!! A one minute experience in this place is enough! You have upset and embarrased three local customers!!!...