Perillas — Restaurant in Plymouth

They forgot part of my order ok mistakes happen I phoned to tell them and the manager kindly offered to bring it to me he asked my address I gave it to him and described I was a end house he asked if on left or right . Said he would bring to me ASAP I rang an hour later to ask if was still bringing it He said he already had 😳 I said not to me .he said well I rang a few bells 🤔 I didn’t know where you lived 🤔🤔🤔 so did he want me to wait in the street . I asked him this he said well it wouldn’t have been a hardship 😳 I didn’t even know when to expect him 😳 he said well I will post you a voucher for fish and chips that’s a lot more then what you have lost on your order then pased the phone to someone else and said take her address 😳 I phoned my daughter who lives 4.5 miles away in southway and she said I will go get it for you So she drove all the way to the shop she explained that she had come all that way out to make sure I got to eat . He didn’t even apologise just said he gave it to my next door neighbour and said it’s your lucky day 😳😳😳😳 Very poor...

Visited the shop on 24/8/24 and ordered two cod & chips with a sausage (quite a simple order for a well established chip shop, you might think....?) From the time shown on the receipt, I then had to wait 36 minutes before the food was ready. There were just four customers ahead of me - one asked for her money back due to the delay. The five members of staff all 'appeared' to be busy, but nothing was actually happening (except a steady flow of Deliveroo (?) collections, which were taking clear priority over the customers who had taken the trouble to visit the shop in person). The food was tasty but the portions very small - standard cod & chips at £9.50 disappointedly looked like a child's size. Over half an hour's wait for such a basic order is unacceptable, especially when the portion size is poor and the business opened 111 years ago (as promoted on the timed Perillas receipt). In conclusion I'd try another chippy, certainly not impressed with this one, Perillas really must...

Spent almost £50.

Took about 30 minutes to make my order, this is too long. While waiting for my order I saw 6-8 deliveroo orders completed, giving priority to the deliveries rather than people sitting waiting is bad customer service.

The fish was tasty, but I was very disappointed with the quantity of food for the money. The fish portions are smaller than they used to be and the volume of chips is far less than before. We arrived home to eat and found that the baked beans had not been put in.... Too late, I'm not going back for beans.

I believe that the cardboard boxes are the quality problem, go back to wrapping it up in paper and put your quantities back to what they were. The boxes are limiting your ability to give proper portions. You need to have a numbered ticket that works so that walk in customers aren't penalised by the online order system, this seemed to be a different number system and took priority.

I will be going...