I ordered a Pizza on Friday 15/08/2018 from the back of a complaint that we made about a month earlier and the pizza offer we had was a large pizza and a side. We ordered a half and half pizza of meteor with mushrooms instead of pepperoni and a create your own half with bbq base, double pepperoni, onions and garlic butter with a garlic bread side. When the pizza arrived it turned out to be a half and half, meteor both sides, with one half having the pepperoni replaced with mushrooms. So the pizza was half right but also warm rather than hot. Rang in and was offered a replacement pizza. Ordered the same thing and got the same mistake pizza. Was also told by the driver we could keep the incorrect pizza also. Not entirely sure what went wrong but it looks like the order was not put through on both pizzas correctly.
Ended up keeping both pizzas as I did not want a third pizza turning up for that would be a waste, however, there seems to be a mistake in training for the staff.
I understand Fridays are busy days but if an order cannot be put through correctly then that adds more work to the staff. Safe to say disappointed with the service again. I mean I live 5 minutes away from dominos and could have walked there to collect it and had it hotter than it was arriving...
Read moreWe were feeling hungry after travelling 200 miles from Nottinghamshire to Havant in Hampshire and decided not to cook and call Dominos Pizza Cosham. I phoned Dominos in Cosham and asked for a takeaway and the man who answered, bear in mind he was NOT a first English language speaker, asked "What do you want?" I was quite surprised as his use of language hegdfdwas very limited. I tried to simplify my request and to my shock he exclaimed "What!" And put the phone down. I persisted by calling another time but used my "No caller ID" function on my moby but there was no person there who picked up. Slack and extremely rude. Then, my lady friend used her moby to call another person answered with BROKEN ENGLISH but bless him he had manners and asked what I liked. Suddenly I felt unsure about the whole experience and backed out of making my order saying I had changed my mind. Instead I called Domino's Pizza in Havant who are friendly and good mannered and placed an order without fuss or rudeness and drove...
Read moreOrderd Pizza on a weekday afternoon, was 45 mins late, phoned up to ask what was going on and was rudly spoken to by a gentleman on the phone. He then hung up on me multiple times. Phoned back again and he was again rude to me and said he would phone his driver and call back. Never did. When pizzas turned up they were delived by a very rude and clearly overworked older lady who had no time or effort left in her. No apoligy for the lateness and to top it all of.... pizzas were all stone cold. No refund or compensation was given and told because we accepted the order that was that. Very dissapointed and will not let this go without the right action. Will a manager please contact me on this review after...
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