The John Jacques - JD Wetherspoon — Restaurant in Portsmouth

I am absolutely appalled by the experience I’ve just had here. I took my mum here for breakfast. Breakfast came out and my scrambled eggs were literally fluorescent orange. No joke, they were actually neon. I’ve never seen anything like it and I’ve worked as a chef in various restaurants over the years, plus my dad owns a chicken farm in Spain 🤣🤣 even the freshest of eggs do not come out that colour 🤣🤣 a couple of people around us even came to have a look because it was just so odd!! Someone even said to me they looked radioactive-which they did!! Anyway, I ended up asking the staff if they had put food colouring or something in it, that’s how strange it was! Eventually the manager came out and told me “that’s just the colour of the eggs” at this point I realised we really weren’t getting anywhere so I just accepted it and went and sat down. I was just going to leave the crazy looking eggs and be on my way 🤣 But then my mother went up to the toilet and heard all of the staff congregated in the kitchen laughing at us, ripping the absolute piss out of the both of us. So much for customer service eh! So at that point I thought, no, that’s not on, I’m going to now ask for my money back. Anyway the manager came out, she admitted they were all talking about us, she couldn’t not, she was caught completely red handed. I said that it was really not ok, and I would now like a refund for the whole experience. The manager tried to argue with me and the situation just ended up growing arms and legs. suddenly this young girl named Sam decided to jump in with a serious attitude, and starts to try and educate me on how eggs are made 🤣🤣🤣 I politely asked her to refrain from getting involved (too many cooks and all that excuse the pun!) to which she replied that we were rude and vile and off she went. From that moment on the manager made us wait 20 minutes for a refund, all the while Sam was eyeballing me like she wanted a fight. I ended up saying to the manager “listen this really isn’t ok, you need to reign your staff member in, I can’t believe you are allowing this” to which her response was “I will….later. But it works both ways, we’ve tried to tell you that the eggs are just that colour and you’ve argued with us and so now of course my staff are upset” I’m sorry…WHAT?! By the end of it all I was seriously lost for words. Eventually a guy called Cameron came out and was instructed to discount the eggs from our meal 🤣🤣 I was like…erm no. I then explained what happened and he was clearly very embarrassed. He immediately apologised for the girls and refunded us the whole thing. He also told us to put in a complaint if we wanted to. I’m so flabbergasted by the whole situation, needless to say, we...

I was going to Asda for whatever reason, so I decided to pop in here for a nice pint of real ale and a small bite to eat!!! Omg not again. I love Spoons for their real ale and cost effective food. I tried a pint of there guest ale and noticed it was a bit cloudy, however I managed to drink it but wasn’t nice, so then I thought I’d have a cider as you can’t really go wrong with that. I was right, that was fine. I ordered a burger only meal and also ordered a different real ale. Why oh why didn’t I just go after the first beer!! The beer was more cloudy and I couldn’t drink it as after the first sip it tasted disgusting. The burger was just okay. Can’t wait to get back to the Denmead Queen and Red lion! I know I should have complained but didn’t as I didn’t want the local’s ganging up on me and the pint only cost £2.34, so clearly not my sort of pub. Don’t go there if you want to impress your friends or your other half… strange people and didn’t like the staff calling me “Mate” oh well I’ve put it down to...

A good pub. Overall good value for money. A lot of people slate spoons - well, simple, go elsewhere. For those who don't mind a good chain (one that did its best to show the government up and its restrictions), reasonable prices, good tasty food that doesn't cost a fortune, then this spoons is good.

It was, however, a little cold in there today, be it some weird covid regulation or oversight from the warmer weather earlier in the week. That aside, it would not deter me from going again.

Edit - down 1 star as ordered some food and a visit since. The food portion has shrunk. Spoons used to give decent portions. A jacket potato and beans (glad I ordered extra beans - not that you'd know it) had hardly any beans. Not value for money. The beans were not hot. Rather than filling half a big bowl with rabbit food (salad), more filling would be good, and a portion of butter would make the dish more...