Toni's — Restaurant in Preston

On arrival, given wrong order. Had no record of mine & asked if I wanted the one they gave me or to wait for mine to be made.

Wanted what I ordered so paid & started to wait. Another couple then came back in saying they had been given the wrong order [they had mine & I had been offered theirs).

The girl serving was clueless & still didn't realise until I pointed it out to her, I asked if we could swap but another staff member grabbed mine, said it was all cold, told her to amend the other couple's payment & give them their order

I had to wait, I got no apology, no gesture of good will (discount or other offer) & my food was cold when I got back..... I can only assume the original order was reheated!

They do not take names here & rely on you telling them what your order was on arrival. The girl then blamed the other couple for taking away the wrong order that she gave them (2 pizza boxes & a tin foil carton). Both orders looked similar by the packaging, she obviously didn't check the contents!

I have used Toni's before numerous times without issue but they need to adopt a better logging system (such as Sir names). The biggest disappointment however was the way the handled it & the end...

A bit disappointed after reading all the good reviews to be honest. The garlic bread was very oily, good amount of garlic though, this is the first time I ate a garlic bread with cheese where I could actually taste the garlic unfortunately the oil dripping all over the place kinda ruined it. Garlic mushrooms were really nice and the pizza was delicious, however the menu doesn't show how big the pizza is so we just ordered the regular one, if we got told how small it's gonna be, we'd happily pay extra for a bigger one because the pizza was very nice. Then we had tortellini which was probably the biggest disappointment since the pasta was overcooked and very watery.

Overall it was nice but can't give more than 3 stars to an Italian place that serves...

Always a treat going here with their wonderful proper thin base New York style pizzas they have on offer. Much better than these kebab shop places where the base is always thick, heavy and sponge like where there’s not enough toppings to cover the taste of the bread base but Toni’s are always great. The garlic bread can be oily and would be even better if they could use less oil and is better than what it was many years ago where it was way too oily so definitely headed in right direction. It packs a good garlic punch with herbs flavour which is what you want.

Can take time answering your phone but that’s because they’re always busy being such a well established place...