Caffè Carluccio's — Restaurant in Redditch

We was there 19/09/2025 a very bad experience happened. We went there for brunch and my partner is disabled . My partner wanted ham beans and chips so I went to the counter and asked for it the girl on the till said we can't do that the system won't allow it. Ok may I speak to the manager I was told he was on holiday. So I went back to my partner and told her what had took place. After a few seconds I went back to the till and again asked to speak to the manager or some one higher then from behind the kitchen door he appeared ANDY BLUE. I said I have some constructive criticism in a rage he said you are having your money back and leaving immediately I said why I said I have spoke to in a disrespectful I said what I have not raised my voice or swore at you.i said I hope you realise I have a disabled partner he said I don't care get out of here. So we left and phone head office of slim chicken they said that's it's the weekend almost and he said ill do a investigation and get back to you Monday ive left my phone number and...

Sophie is a lovely young lady; she’s very polite, friendly, and very efficient. That is the only good thing I can say about the service in the new ‘Carluccio’ cafe in Tesco Redditch. The waiting time for just 2 hot drinks, when there’s only about 10 other customers in and there are 3 others behind the serving counter, is about 18 minutes average. Absolutely appalling service. The breakfasts are reasonable quality but minimal size and very expensive; ‘shrinkflation’ is definitely the case here as it is in most establishments. The biggest problem though is the total inefficiency and lack of customer respect of all of the serving staff -...

Can't fault the attitude of the staff. They are friendly and welcoming. However, order your drink, take a seat and wait for drink to arrive... and wait .... and wait. Expensive and to be honest not great coffee. Certainly don't go to eat there anymore. Also dirty tables! The same issue it always was as tesco cafe the tables were cleared but not cleaned and this has not changed! Used to visit all the time, at least once a week. Now, unfortunately, as Carluccio's I give it a...