Chicken Time — Restaurant in Reigate and Banstead

After my order yesterday 2nd August we were disappointed so I am giving them 1 star. I can't contact them through their website as message does send. But I have rated my order on uber eats.

Yesterday our order included 4 chicken Fillet Burgers and when we got them we were disappointed because we only had a small chicken strip inside each bun instead of the usual chicken Fillet size burgers which we have had many times before. I attached the pictures to show the size of the chicken now. Is this the size of the Chicken you will be putting inside your chicken Fillet burgers from now on please?? I want to know why was chicken strips were used?

We have brought from Chicken time many times before and have ordered these chicken Fillet burgers from here and each time the Fillet inside them have always covered the whole base of the bun and always seemed like it was a whole chicked breast Fillet size in the bun and this is why we returned and brought them. After my order yesterday and the reduced chicken Fillet size I don't think I will be...

Chicken Time is an average spot if you're in the mood for a quick meal. I tried their peri peri rice, and it was decent, it didn't stand out much in terms of flavor, the chicken is alright ,not good or bad. The portions are so small and also they charge way more than other shops, the pricing in this shop needs to be reconsidered, £2.50 for a small bottle of Coke ??? , you can get one cheaper outside in a corner shop or somewhere. The service is mediocre, the staff really needs to be trained in customer service, like it's not welcoming at all, you get a feeling of not being welcome but I have to admit the wait times are really low which is good compared to other surrounding chicken shops. Overall, it's okay for a quick bite, but there are better options out there if you're looking for something more welcoming, better while...

I ordered a pack of 20 wings with three bags of fries and another pack of 6 wings (total of 26 wings). When they delivered it, the delivered only 14 pieces of chicken so 12 wings missing. But from these 14 pieces most of then were not wings!!! They were small pieces of chicken breast. By the way only two bags of chips were delivered too rather than 3. I tried to contact them and they accused me of lying that they never do that and they were refusing from helping at all. I have ordered many times from them with no problem, I do not know if it is because the reopened today after a long period closed due to covid-19 and they did not have supplies but lie to the customer, charge them and send what they did not order and also send half of what they asked for is not permissable. Awful customer service,...