Urban Kitchen Reigate — Restaurant in Reigate and Banstead

Urban Kitchen has a coffee shop and then Urban 9 (restaurant type cafe by day, cocktail bar by night) so I'll review them separately:

Coffee Shop: The coffee provided here is without doubt the best coffee in Reigate. It is so smooth without a hint of bitterness. Even my wife (who hates coffee) will drink an Urban Kitchen cappuccino. They even put real chocolate flakes on top rather than the powdered kind at other chains. They also have a range of smoothies which are very good, however if you're after a quick sandwich they only do bagels (which take ages to come) and given they're so small with a hole in the middle are also very expensive.

Urban 9: I've never been in the evening so I can only comment about this during the day. The service here is awful. I really want to like it as once your food arrives it is really good. However I'm not entirely sure what takes so long. Do not go here if you only have 30 mins for lunch. You need at least an hour. I've been a few times and everyone is in the same boat, sitting around waiting for their food to arrive. If they could fix this (the menu is large so maybe it's too much to handle?) then they'd be onto a winner.

The overall quality of the food and drink here is good, however the service is slow and it is a...

So I've waited a couple days to put this review up as I really had to format how I to describe my own and my best friend's gratitude for your customer service. My best friend had suffered a gal stone attack the night before and after surviving most of the day without food she and I (out of friendship hadn't eaten either) had hit a wall . We ran round looking for jacket potato's and were guided by your staff (very kindly might I add) to morrisons cafe which we recoiled from due to the 30 minute wait. Only to find ourselves an hour later back at your doorstep ordering a full fat lunch with much concern. However ALL of you not only helped make the meal almost entirely fat free but for the sake of me? Almost dairy free to! We devoured this food with much delight and hunger that even when we left we found ourselves circling back ready to get another bite! Your stores generosity really did make our day and beyond just serving us good food? You made us feel normal ...

We used to come here often at the weekend for abagel and coffee or juice and always had great service and delicious food. We've been back once since the new ownership and it wasn't great...we decided to give it another go today. We made our usual order which was fine but when we collected our food the young staff were too nervous about having made us wait than giving us the right thing. This resulted in us getting home to find we had the wrong order :( The bagels we did get were bland with sparse fillings. The Oreo milkshakes were also alot more milky than...