Franklin's Sandwich Shop — Restaurant in Rugby

The food, so-so, nothing special. Most importantly, the food is not take-away friendly! They use big paper to wrap the sandwich, which is very difficult to eat in (edit: thanks!) the car. Why not make it smaller with only one opening (just like a shopping bag)? This way, you cut cost on packaging and make your take-away customer happy!

Coffee to take-away. Gosh don't make me go there.... please go to McD/costa or whatever place that offer coffee to take-away, look at how they serve it! I have to open the lid, drink the coffee (what is this? Hot chocolate disgusing as coffee???), close the lid (omg so boiling hot), open the lid for a sip, close the lid.

Edit: When I don't intend to return (i am not from around), of course it makes sense that i put my opinions in the review. Should I actually go back and tell you F2F?

This is not how you respond to your angry customer. You could have say sorry and say you actually offer an option of using foil. I would have revoke my comment & rating.

Another question is: if I don't ask, is that my fault? I wouldn't know that you have foil, and I wouldn't know i will get paper wrap. If you have empathy at all for your customer, you would have ask me if I need a foil.

Are you trying to be sarcastic when you say it is "widely known that there are issue with supplies"? You can say sorry for supplies issue due to covid, and i will definitely understand, instead of trying to be sarcastic!

It is not my fault to walk up the first time and didn't get a sip lid, then made a wrong assumption that you don't offer sip lid. You could have tell your customer about that, so that we wouldn't make a wrong impression. You don't go to blame covid or brexit now, when you can just explain to your customer at the first instance that you don't offer sip lid this time, and we will understand. Instead, you assume this is the norm, people should know and don't complain?

I am not trying to advertise McD or Costa, you are trying to be sarcastic again. If I can give lower rating after reading your reply, I would. Just so you know your reply only make yourself more ugly for general audiences that read...

I had the full English breakfast extra toast and a cup of tea firstly the breakfast was perfectly cooked the cafe was very clean I always sit In and eat its not a big seating area with 3 tables and it has a breakfast bar by the window but it's comfortable as soon as I sat down my cup of tea arrived then mins later my breakfast arrived I will definitely be using the cafe again and do recommend this place polite staff the only additional feature I would add is music in...

Franklin's sandwich shop is a great place with a lot of choices and great breakfast options, cooked fresh and quick. They have a phone number and you can order before going in if in rush. They also deliver on orders over £10, and you can collect points for a free drink and/or a free sandwich/roll. If in the area, try the curry and rice...