Satchmo's Corner — Restaurant in Rugby

A confusing place. Sold as quite upmarket but the lighting is way too bright and staff too frantic to give a luxury vibe. The opposite of intimate.

Our booking was not on the printed sheet despite arranging well in advance. Our table was missing some cutlery and glasses that had to be asked for.

Staff are really friendly but run about like headless chickens. Half the menu is not sold in the evening with no warning given until you try to order. The menus themselves are stained single pieces of paper. The cocktail menu has to be asked for. There’s only two to go around apparently, and one’s laminated like it’s some sort of kids’ birthday party; the other’s a black and white photocopy.

Our waiter seemed not to have opened a prosecco bottle before and I winced as he pointed the half-prised cork towards us. I had to intervene.

The menu is limited and not very coherent. It’s unclear what they’re going for, which maybe explains why it’s described as ‘international’. Really it’s just a selection of random dishes with no drinks pairings considered.

Portions were tiny. The staff know this because they urge you to order a side to make it an adequate meal. I’m all for being upsold but not to make it a bare minimum serving.

A side was nonetheless ordered but forgotten and a children’s meal was incorrect. No-one asked if everything we had ordered had arrived, or if we were enjoying the food.

The bill arrives as a piece of paper on its own, not in a holder like you might hope, with £20 overcharged that had to be quibbled.

We saw ourselves out with no goodbyes or pleasantries.

A lacklustre, low-end experience with rather...

Booked a table in advance. We were seated and then waited an extraordinary amount of time to place a drinks order. My partner had to get up from the table and get the attention of the waiting staff. We placed our order and received our starters. My scallops were so salty that I could not finish my starter. This was conveyed to the waiting staff and the manager. Our mains arrived with sides that were not as requested. The waitress returned to the table with my side order that was not as requested and said, " the chef said have this and he will send another side order". At this point I called the manager over again. We questioned " what if somebody had an allergy?", and the manager offered no response. Both of our mains were so salty, just like my starter, that neither my partner or myself could finish our mains. We complained to the waiting staff and requested to speak to the mamger again. He did not return to our table. The waitress said that other customers also complained about salty food and blamed the Greek chef/s, although what the nationally has to do with it I don't know. We did not pay for the food that we did not eat due to it being inedible. I would not recommend this restaurant to anyone. It was diabolical food and diabolical service. I went to a local Chinese takeaway on the way home which was far superior to the food we were served...

Food is stunning but I'm afraid to say that front of house was farsical from beginning to end. We had a birthday dinner reservation which began with the waitress ushering us over to our table with a point of the finger rather than taking us there. When at the table we were not given menus so waited about 8 or so minutes to be acknowledged. Many members of staff passed us and saw to nearby tables but still no one came to offer us a dining menu. Eventually the waitress asked us what we would like and we had tomsay we weren't given menus so we're not sure yet. She quickly got us two laminated menus then proceeded to ask us straight away what we wanted with no time left to look at them. For the rest of the night many more things happened that made us chuckle but didn't ruin our night. Can't attribute it to one member of staff since so many came by our table but this is the issue. Many staff including what looked like the managed aimlessly wandering around. No consistency. Front of house training much needed as you are letting the chefs down. You have the potential of a good restaurant but front of...