George's Tradition — Restaurant in Rushcliffe

To the Management Team, Commendation for Outstanding Service and Quality.

I am writing to express my heartfelt gratitude for the exceptional experience I had at your West Bridgford branch on Sunday evening. From start to finish, my visit was marked by outstanding service, attention to detail, and a clear commitment to maintaining high standards.

The ambience of the establishment was warm and inviting, with impeccable cleanliness throughout the premises, from the floors and countertops to the kitchen area. The staff on duty, despite it being a Sunday evening—a time when many young people might prefer to be elsewhere—demonstrated professionalism, friendliness, and an impressive work ethic.

The young lady who served me was cheerful, efficient, and extremely helpful, providing options and processing my order seamlessly. The food itself was excellent: fresh, well-cooked, and presented with care. The eco-friendly packaging and the availability of utensils and condiments for customer use further enhanced the experience.

I would like to commend your team for the improvements made since my last visit. On that occasion, I had a positive experience overall but noted a few marginal differences that I felt could be improved upon. I shared my feedback with management, and I was pleased with how thoughtfully it was received. It is clear that your team took the comments on board, as my most recent visit exceeded all my expectations. This growth from an already good experience to an exceptional one is a testament to your commitment to continuous improvement and excellence.

I would like to request that you take a moment to recognize the staff who were on duty that evening. Specifically, I urge you to send a letter of commendation to them, acknowledging their exceptional performance. Such recognition would not only motivate them to maintain these high standards but also inspire them to excel in their future endeavors.

Furthermore, a written commendation could serve as a valuable asset in their professional growth. In a competitive job market, a letter of praise from a satisfied customer, endorsed by management, carries significant weight. It might one day make the difference in their career progression, opening doors to future opportunities.

Previous review. Pleasant frontages with good parking at the time I went. Thoroughly clean and staff very polite and business like. However I'm not sure if my experience was an aberration but it was not very appetizing. The chips were obviously stale and over cooked and dry. I suspect they had been reheated. The fish batter was dry and probably for the same reason. I used to run a chip shop and I know that when it's quiet, (which it's was) it's difficult keeping food available for extended periods before making a decision to dispose of products that have reasonably expired. However that decision has to be taken to protect your reputation. It's more valuable than attempting to sell a below standard product. However I'm confident that this was the exception and not the rule. I usually avoid a quiet chip shop for this reason. Hence my seemingly"negative review" is intended in context. The business excelled in every other measure and we'll done for that. Hoping my next visit will see this weakness corrected. All the best. JJ. Update. Thanks for the professional response. I will certainly return. Business is a dynamic experience and the one way to deminish the possibility of a negative experience is to constantly strive to get it right every time and if something slips through the net then focus on why and cheerfully focus on it. It's a good feeling to see a customer smile when you first see them. It's a better feeling when you see them return. Again thanks and have...

On Monday the 7th of June 2021 I visited this Fish and Chip shop, and waited for 20 minutes for my order even though the there was no one else in the shop. I paid £19.70 for a Hake and chips, 1 portion of Fish Goujons, 1 portion of Chicken Nuggets, 1 portion of Mushy Peas and a Fentamens Ginger Beer. When I got home and opened the boxes of food to eat, the fish had been fried in so much oil, that it was dripping through the box, the few chips that they had put the fish on top of were so stale that I threw the batter from the Hake and all the chips in the bin. Then I opened the box of Chicken Nuggets and they had been over fried so much that they had shrunk to just over pea size each, so they went in the bin also, as completely inedible. I then opened the third box containing the Fosh Goujons, and again what do I find, an oil slick dripping through the box, as I was very hungry, again I took the batter off and ate whatever I could stomach. From what I had been told by others, you normally get a free Tartar Sauce and a Slice of lemon, but that did not happen either. The Mushy Peas were dry but edible and the best thing was the Fentamens Ginger Beer, but again Georges Tradition doesn’t prepare fizzy drinks. Over priced and Over rated is what I say, and me and mine will never order from them again, totally disgusted with...

Not what it used to be. I remember George's when it first opened and loved that it stood out from the rest of the fish & chip shops by having a healthy option of grilled fish and veg/salads on the menu. I went tonight for the first time in years and was so disappointed they don't do this at all anymore, it's basically just a regular fish and chip menu now. I decided to order anyway. There was two young blonde girls working who didn't seem to have any customer service skills, and seeing as there was only 2 customers (me and another) I was surprised no one addressed me or asked what I would like for a long time, when I finally got their attention, I asked for Large Fish and chips meal, I was told it would take at least 5 mins to cook.... wait time could have been avoided if the staff had been more obliging of asking as soon as I walked in...instead of looking like they'd rather be anywhere else. Anyway I actually ended up with a small fish and chips with curry sauce, so obviously the girl wasn't even listening to me. However the fish and chips were quite nice, although a very small portion for over £8. And I was rather disappointed with the curry sauce as it was lacking flavour and seemed to be too...