The Heart at Ruddington — Restaurant in Rushcliffe

Would not recommend even contemplating trying here.

Came for a double birthday celebration, left feeling regret and upset with the situation.

Staff not trained, food is not great, management so so poor. Drinks order wrong but we stayed quiet as we appreciate that new staff members make mistakes and this pub opened nearly a month ago.

4/5 meals came and all of mediocre quality and one missing still, which we had stated generally to a staff member. We found a manager and when asked about the 5th meal- “it will come”, well they were not stressing, stood in a corner talking. When the manager was asked again later into the meal, he was trying to ‘ascertain’ where it was, blunt- no apology, no priority, no nothing. Sat waiting. Meals being given to other tables now. Wasn’t busy, we were the first order of the day so what went wrong here? We all finish when the last person gets his meal- microwaved and small portion.

No apology at this point, no manager to see to us, we had to get up to find them again. Why are they not shadowing staff members so early into its opening? Caring and checking on things? This is the bare minimum for a mildly successful pub.

We thank the staff member that sat with us and got down on our level and took the time to apologise, and they should be recognised for taking accountability, rather than the actual manager, who started to argue and call us ‘mate’ and ‘irate’ when he came over to question why we didn’t enjoy the food and the ‘service’ provided to us. Shocking really.

Manager was fine to see a staff member get upset about this and we let her know throughout that it was not her fault, that it was a managerial issue.

Please train your staff until they are confident and be nicer to your customers, this behaviour scares people off. You can find much better food and service...

I’ve been excited to visit The Heart pub in Ruddington for ages, and tonight I finally got the chance—and it was worth the wait! From the moment we walked in, the warm and inviting atmosphere stood out. The interior is beautifully done, with a cozy and stylish feel that makes it the perfect spot to relax and enjoy a meal. There’s such attention to detail in the decor that adds to the whole experience.

My party of three decided to try the tapas deal (3 dishes for £18, which is fantastic value) and also shared a Hawaiian pizza. The portion sizes were absolutely generous, and we all left feeling completely full and satisfied. The food was delicious, with the tapas being a real highlight.

On top of that, the staff were exceptional—super helpful and attentive from start to finish. A special shoutout to Leah on the bar, who was so kind and made us feel right at home. Her service really added a personal touch to the whole evening.

We loved it so much that we’ve already booked to come back in two days! I can’t recommend The Heart enough—great food, lovely atmosphere, and wonderful service. Definitely a place I’ll be coming...

Family run pub, great owners, service with a smile, great for sports, two pool tables, 8+ TV screens inside, a projector in the back garden for the summer with a great BBQ, wide variety of drinks, small car park at the rear but easily accessible from front or back plus they do decent food I would say the food is a solid 4/5 only reason why I wouldn't rate it 5/5 is because it not fine dining but what you pay for and what you get is worth a 4/5 burger chips pint Panini nachos breakfast pub classic you can't go wrong with the food they serve it taste brilliant solid 4/5 on taste if it was stuff like steak lobster definitely give them a five star they have a great chef. Love coming in and spending my money as I always...