Our first visit, 26.08.2020, will definitely not be our last to this little jem that hides itself away in a group of shops at the side of a busy road.
Friendly, attentive, staff welcome you as you enter a nicely decorated restaurant with a pleasant layout comprising alcoves, a secluded area and the main dining area. Service is extremely efficient, with none of the clock watching so prevalent in other restaurants, even in quiet periods. (maybe some waiters and waitresses wrongly believe that keeping customers waiting suggests a higher level of quality to their service. Having been a waiter in some of the UK's top restaurants I can assure them they are mistaken, and the Golden Kitchen can teach them how service should be performed.) The food is fresh, hot, and delicious, served by staff who want you to enjoy your meal and presumably prepared by kitchen staff who share that desire. Presentation is adequate and without pretense. Unfortunately this extends to the presentation of the bill, with no attempts to offer hand towels, mints or fortune cookies but the cost of the meal reflects this fact. Our meal for two, ignoring the current eat out to help out discount, cost far less than the same menu at two of our favourite chinese restaurants which only partially explains why we will be making the short trip to the Golden Kitchen a regular occurrence from now on.
For some reason we recieved egg fried rice with our main course instead of boiled rice but that didn't harm our meal at all. The beer list could be improved, as could the choice of wines, but that's not why people got to restaurants, that's what pubs are for.
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UPDATE December 2021.
The service at this 'local chinese' restaurant has somehow managed to improve beyond the high standards the staff and owners set themselves when we first visited over a year ago. Not only are the staff willing to change menu items, but actually encourage clients to mix dished and sauces to the clients preference. The Golden Kitchen is a true gem and its good to see the client base supporting the restaurant in the 'covid' period which has forced the closure of so many places.
I am surprised that there aren't as many locals eating here as one would expect and so far we have never had to wait for a table (although we tend to book in advance we also drop in without booking).
If you're in the area and fancy a relatively inexpensive chinese then this would be my recommendation. there are other restaurants within a 15 to 20 min drive (this is technically suburbia but given the amount of traffic it might as well be the city centre!) but non of them can offer the cuisine, service and value for money that this charming little restaurant gives to all of...
Ā Ā Ā Read moreFantastic Chinese restaurant and take away, Iāve been searching for a Chinese for ages that does a dark rich beef in black bean sauce and this place nails it, full of flavour and the chow mein noodles and Singapore fried rice is delicious too. Would highly recommend to anyone, great job golden kitchen šš» 100% my new favourite Chinese
(Update) ordered here again recently, was told 45minutes to an hour, 2 hours later and multiple calls I had to go and order from my local Chinese. When I rang the final time and said my order was late nearly two hours the woman who answered laughed down the phone and another lady took the phone off her and continued the call with no apology. We were told the order had left multiple times when calling to see where it was and the delivery driver told us when he arrived that heād picked the food up 15 minutes ago, which means we were lied to multiple times. We had to send the driver away with the food in the end.
People can accept the truth, what they canāt accept is being lied to and taken advantage of, if you are so busy that you canāt stay on top of orders then you shouldnāt take ordered onboard or at the very least be honest that delivery times could take up to two hours. So disappointed as I thought Iād found a fantastic Chinese but have been let down massively. Please please value your customers guys, this kind of service is unacceptable.
Happy to amend my review but you need to Improve in order for me to do so. Value your customers and dont...
Ā Ā Ā Read moreAbsolutely disgusting service food served wrong but was STILL INSISTING WE PAID FOR IT even though we didn't eat it. Attitude was disgusting of the staff AVOID would give 0 stars if I could
Editing the review following the response! Firstly there was NO option to change the samosa on the starter which was not listed on the ingredients for the starter The prawn crackers were stale they were sent back and not returned I had to ask for them to be removed off the bill Secondly the rice was ordered with NO VEG it arrived after we had been waiting long enough for it because the staff members spent more time having a conversation in the back rather than serving customers. The meal was NOT eaten and we was no prepared to wait any longer. THIS SHOULD HAVE BEEN TAKEN OFF THE BILL I asked for it to be taken off and your staff member laughed and charged us anyway The lady in the teddy bear jumper has the worst attitude I have come across when she was asked about the food on three separate occasions she slammed the door at the side of the bar came over and did not help. I have reviewed on here trust pilot and Facebook and will be Sharing this experience with family and friends. We used it visit this restaurant regularly under the old owners and this would not have happened. Definitely gone downhill the quality of the food is no where near...
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