We came here last week spent over £200 on* food and drinks had the best service and dining experience in a long while, we came today just because of how good it was. Today was absolutely horrific to say the least the manager on the door called Michael was so rude and arrogant I was honestly lost for words. He asked us what we want to order I said the same as I did last week; 2 sharing platters but wanted to substitute the normal fries for sweet potato as I have a massive intolerence to normal potatoes, he began to spin a barrel of lies about how the chefs kick off about it and then claimed it’s because they are more expensive 0.60 extra for what would of been over £100 worth of food. That seems like the silliest business idea I have ever heard of. We tipped the kitchen £10 last time and I explained all this to him how it’s not a very wise business decision to be like that and he rudely said we are going round in circles we aren’t doing it they shouldn’t do it in the first place and that’s that. I don’t get spoken to that by random people in the street let alone someone waiting on my table I highly suggest you do your Due diligence and educate this MICHAEL about 1. How to speak to customers & 2. About making reasonable business decisions. If we chose to eat inside and was served by an actual Server who are always polite and courtious we would already be eating what we had last Sunday followed by the same tip. This MICHAEL really needs to fix his attitude it was beyond comprehension and from a manager as well is wild and for reference to anyone else coming in. His description is wearing a sock beanie with a solid fringe avoid at all costs the guy will ruin your experience. I asked for a review card after his awful interactions he came out put it on my table and tried to walk away swiftly without me even catching his name. Diabolical.*** PICTURE OF FOOD IS REFERENCE TO LAST SUNDAY & YOU CAN SEE LOOKS GOOD WITH SWEET POTATO FIRES *** & now as we sit drinking drinks he’s just staring at me through the window like a child.*UPDATE STAYED FOR AN HOUR OR TWO FOR DRINKS AND NOT ONCE DID HE REMOVE MY EMPTY GLASSES, I ALSO ASKED BAR STAFF TO TURN HEAT LAMPS ON AS IT WAS 8:00PM HE SAID HE HAD TO ASK THE MANAGER AKA SOCK BEANIE, HEAT LAMPS NEVER CAME ON EVEN THOUGH LAST SUNDAY THEY WAS ON FROM 5PM. THE GUY NEEDS A REALITY CHECK