Costa Coffee — Restaurant in Sandwell

COSTA inside the NEXT SHOP in Oldbury Manager Dan was very rude and unprofessional. My husband took with him a pair of suite from next shop and sat in Costa with me to eat. Reason behind is this is the last size for him so he want to keep and pay after eating which the Next counter staff allowed . I already ordered and the coffee will get cold if he will queue to pay first. He hang the suite on the rail beside him. Manager Dan came to our table and with a loud voice said” you’re not suppose to bring the item from Next inside Costa”. Which my husband said right away I’m sorry. Dan went to the corner and tap the reminder stand and said SEE IT SAYS HERE! Point taken but very humiliating when all customers around us can hear. He already told us so no need to point the stand. Yes we can now see and read it but obviously my husband didn’t see that sign earlier on. Or else we would not bring the item with him. It’s the way he handled the situation just to find out he’s the manager. When we called one of the staff NAME TASH we told her how we felt. She apologised and handled it well ( you would think shes the Manager). Dan butted in our conversation with Tash without even saying excuse me. The manager was trying to explain snd apologised in the end. My husband accepted the apology. In future Dan you don’t need to say things out loud specially if you’re correcting somebody. By the way we eat on this Costa at least once a month on Saturdays. Staff like Sylvia who’s retired now, Jamie are very friendly and helpful. By the way we bought the suite from...

We went in on a Sunday afternoon at 2:45 to be told it’s only take away they were serving and that we couldn’t sit inside when they close at 3:30. Felt very unwelcome as there were other people sitting and drinking in store. Having experienced this service we will never be going there again. Barring in mind me and my family are everyday regulars at...

The exceptional service and customer support provided by this Costa store deserve recognition. The store manager, Dan, exemplifies professionalism and warmth, ensuring a welcoming atmosphere for all customers. I express my gratitude to the entire team for their dedication to customer...