Broadwood Farm — Restaurant in Scotland

Visited on 10 Jul 23 with disabled son for lunch, whilst waiting on our food order an unattended dog, off the leash, appeared to be wandering around without it's owner and started to make it's way over to where my son and I were seated. As my son is terrified of dogs I quickly managed to get hold of the dog before it's owner appeared shortly thereafter and apologised. Normally I can mitigate my son's anxiety if dogs are on a lead but not when they are off leash and wandering towards him. I mentioned this incident to a member of staff, Shannon, and asked 'are dogs are permitted to roam around the whole restaurant unattended?', to which Shannon response was to shrug her shoulders and state 'yeah, if they behave themselves'. Unhappy with Shannon's response I mentioned this to the assistant manager who apologised and stated that 'dogs are only permitted in a certain area' and that he, the dog, 'is not normally like that'. Well it's now clear to me that diasabled person's rights are given scant regard at this establishment. Shame as the food was good, albeit the bigger shame is their blatant disregard of disabled person's safety and wellbeing. May I remind the staff at this establishment that although completely legal to permit dogs in restaurants they must he controlled, a dog wandering around off leash and away from its owner is not under control. Your actions today tell me that you consider people with disabilities less important than dogs. May i finally remind you of the following in respect of the law, and disabled persons rights, particularly the part about other detriment:

'It is unlawful for a person managing any premises to discriminate against a disabled person occupying those premises-

(a) in the way he permits the disabled person to make use of any benefits or facilities;

(c ) by evicting the disabled person, or subjecting him to any other detriment'

Do better...

Usually have a very good time and this time wasn't much of an exception, however it seemed to me that, on this occasion, the kitchen was short staffed or unprepared for the night as the cooks were visibly stressed and upset, food wait times were long depending on the meal (pizza thankfully did not take long however i did overhear staff talking of waits yp to an hour) and much of the carvery food had sat out too long. Roast potatoes hard as bricks for example. I do not hold it against them but as my daughter had wanted to come here for her birthday dinner it was a little disappointing. Still do not let this put you off as this is not the norm for Broadwood farm. I've had many a great meal there and will definitely be back. We all have bad nights and this was simply one of them. They were clearly doing the best with what they had but either due to sickness or poor planning on management's part, they were struggling. Also as a side note I do not believe it is fair that the kitchen staff themselves should have to come out with dishes and apologise to patrons. As a former cook and chef, they have enough to deal with in the back nevermind doing front of houses job as well. This should be scrapped....

Come very often as family of 4 and enjoy the restaurant and friendly staff and food. Sadly ive have Sent a email of complaint and had no reply.

Thursday evnning we went for dinner aprox 6pm long story we bought 4 carvery dinners and meat was that dry the person serving not seen her b4 was not able to cut slices of meat and turkey just crumbled into tiny bits beef black being dry with large fat area , i mentioned that cuts were very poor standard and that i cant eat fat and that son who only eats turkey only got little strands and tiny amount and i got well thats all i can do , ive never seen such poor service or condition with the food b4 but all looked very dry and over cooked and after not being able to finish our food due to meet being so bad not mentioning little portions of having no slices just crumbles we left. on passing person serving i got the look of disgust from her I dont think we will be going back again after this and its the one place my sons enjoy am feeling very disappointed in the service and quality of thursday evnning dinner Sorry for bad review as normally never a issue And always speak highly i just dont understand what could have been...