Heritage Indian — Restaurant in Scotland

We visited Heritage on Saturday 30th August and between the environment, the waiting staff and the fact someone burned my partner (and threw his curry over him), it was a horrible experience. When we arrived, around 8.30, there was already a large table (maybe c.20 people) having been served and we took a seat across the restaurant from them. These people proceeded to scream and yell, clapping loudly and cheering like a football match for the entire time we were there. The waitress who took our order was blunt, unfriendly and looked miserable. But I honestly don’t blame her because the environment was incredibly difficult to enjoy. We got our flat, warm drinks well after the popadoms had arrived at the table and, despite the staff and the environment, the food was very nice. When our mains came, the waiter dropped a bowl of Korma, throwing it all over my partner and the table. The waiter was apologetic, and I understand that accidents happen. However, offering an open pot of sudocrem for the burn that had been left, and some napkins on the table for us to clean up, was not the way to handle this. Half the curry was on my partners shirt, a lot was mixed into my curry, we had to clean most of the table ourselves and Hassan didn’t even have the decency to ask if we were okay, never mind apologise or do anything to make it right. It felt that the table of 20 were much more of a priority (and probably friends of the owner since they were all taking pictures together), but I’m not sure why this allowed them to make other peoples experiences significantly less enjoyable. Or why Hassan was so busy ensuring their needs were taken care of, that he couldn’t even apologise for someone getting hurt as a result of his staff. I just wouldn’t go back again, the food was nice but it was not worth the...

We popped in early on a Friday night so not busy. Fist thing I noticed was the staff were very young but hey maybe I'm just getting older! Service was slow. Our starters arrived on cold plates. I had a mixed starter. Lamb was tough, the chicken pakora was greasy/chicken was odd taste. My son had Chicken Pakora as a starter and he was up sick last night and had stomach ache.

The chicken Tikka lacked flavour and was tough/overcooked. My wife's starter had hardly any chicken but was average at best. But for the money not good.

Main course came. Hot plates this time. My son's Korma was actually not bad. My garlic chilli chicken was advertised as Hot. It was mild at best. The whole dish lacked flavour. The sizzling tandoori main was not great. Lamb tough. Tandoori chicken was not bad but tasted like it has been marinated in packet spices.

I did mention about my dish having lack of flavour and not Hot at all. I was told I should have asked for it hot. Why would I it states HOT on the menu. So it's my fault? Naan breads not good.

Got the bill and it was charged for my dish. Nothing to do with the food but there was a really annoying beep every 10 seconds.

This has been the worst dining experience I've had in a while. If it was less cost I would have pushed to 3 stars but at this price it's a 2. The nearby Indy Roots is way better.

We...

We went here on for a birthday meal at 5pm February 2022, 5 adults 3 children. I have been all over the UK enjoying Indian cuisine and mostly have a hot South Indian garlic chicken. We were offered two mixed starter platters to incorporate the kids food. The chicken Pakora were unseasoned and covered in grease and I’m certain other stuff came from a freezer bag. The kids had chicken nuggets and chips. My meal was inedible It tasted like someone had spilled a jar of black pepper over it. My wife told me not to complain so as not to waste the evening. Reluctantly I kept my mouth shut. Almost three full meals were left which we took home but when several of us got very Iill later on I binned it. There were only two alcoholic drinks bought and no pudding or coffee and the bill came to £180. I emailed a complaint the next day and the response I got was ‘ you don’t get ill so soon after a meal’. and we checked CCTV and you didn’t look unhappy!! This response is unbelievable!! We will never cross the door of this place again!! Realistically I should have complained at the time. My 9 year old grandson who sampled some of the adult food was off school the next day with severe stomach issues. There are better restaurants out there who care about...