Costa Coffee — Restaurant in Scotland

Extremely rude cleaning staff and when complained, I was confronted with an equally rude manageress. No respect for customers or legitimate complaints.

Visited the toilets, whilst my wife ordered coffee. I was faced with yellow signs stating Caution Wet Surface. With this in mind, I continued down the corridor where the cleaner accosted me with such a severe condescending attitude. Saying, "toilets are closed for cleaning that's why the signs are out" I can't stress enough, the attitude in which it was said. I said oh, okay and formed a queue for the disabled toilet. I noticed the signs were placed the wrong way around and on the reverse side, they said closed for cleaning. I rejoined my wife and asked for the manager. Now joined by the cleaner, who shouted over me and would not allow me to say the signs are wrong and that she shouldn't speak to customers that way. Much to my horror, the same attitude came from the manageress. I, of course, were trying to make myself heard and had to attempt to raise my voice over the two.

Never, have I ever been treated this way by serving staff in my life. They both need training in customer relations. Disgusting. Both, talking over me, so I can't voice my complaint and the manageress, even told me I have to leave. Unbelievable. I left and certainly will not return to this branch and if this is how they train their staff, Costa have lost two customers in all their outlets. Not being spoken to that way. How about parents teaching respect for elders too. They were both very young, with attitude to match. How do you get to be a manager at Costa? Certainly not by...

My partner and I went to Costa Ayr for a catch up with my friend yesterday. I found a table which was covered in cups, cake wrappers and cake all over the table. It was the perfect table for me as had a comfy sofa. My partner and I waited for ten minutes for my friend to arrive so I presumed the table would be cleared within that time. In the end I gathered everything onto a tray and asked behind the counter if they could clear our table. I then went to get our coffee. When I came back the tray had been cleared but the table was covered in crumbs. I put our coffee down and asked behind the counter if they had a cloth to clean the table as I asked for it to be cleared and it hadn’t been wiped! The man gave me a cloth to wipe the table myself which I wasn’t impressed with! I wanted to wash my hands after touching the cloth but the staff were not giving out receipts with the toilet code on! The coffee was very good though but the experience...

Card machine wasn't working, and they decided not to inform me until i reached the till, had to go outside to lift money from an atm, finally got ordering, was asked to take a seat, 10 minutes later i received my panini, wasnt until 5 minutes after till we received our drinks, the women apologising for the lack of communication between staff, which was evident, as our orders had fresh cream on top, we hadn't ordered cream, i went up to make the staff aware, and they asked did they want them to scrape it off, if i wanted someone to scrape it off i would have done it myself, so they redid our drinks, they came back in cracked plastic cups, with the drinks leaking out the side, disgraceful customer service, will...