Costa Coffee — Restaurant in Scotland

Honestly don't even know where to begin other than the fact that this Costa specifically in Motherwell needs shutting down. The staff are absolutely clueless, deaf, sloppy and cheeky. Who knows who the young woman today around 4pm serving, thought she was, but miss attitude needs to be retrained pronto. She can't even make a standard large Americano with an extra shot of expresso. It's a simple coffee and it still tasted like P-water and that was after reading the slip nearly 6 times then still put cream on two fraps that clearly stated no cream. Also another customer who had a hot chocolate with cream, the way she topped that cream on it made it look like someone had the runs. It was messy and unprofessional service then huffed when an elderly woman asked for chocolate on their hot chocolate as well as their cappuccino. A young male member of staff was dropping stuff all over the floor, standing around, not cleaning anything then throwing things towards the bin which kept missing and he left it on the floor. I have no idea why this shop is being ran by kids but the complaints I was collecting from the customers outside was appalling. Cold coffee that was meant to be hot, cakes that were slopped onto plates, bad attitudes from staff. The customers sat outside with us were shocked that anyone working in retail can think this is okay. The cleanliness of the place? Well let's just say I've seen zoo pens that smelled fresher. Those toilets are not monitored or cleaned regularly and the corners haven't been cleaned in months. The tables are barely getting a tickle of a wipe which is vile. They're not using their chemical products correctly to clean any surfaces and reusing the same dirty expresso cup for multiple drinks without washing it. Cross contamination clearly means nothing to these kids and quite frankly just because its cheaper to hire teenagers doesn't mean its the right choice. Each one working that backshift was just as untrained as the next. Normally I don't write reviews like this as I understand accidents happen but that full shop is one big accident that needs closing and restarted. Starting with a thorough deep clean and professional staff. I can absolutely understand why a gentlemen said to me as I walked in, "Good Luck" as he left. I'm guessing his experience was no better than mine.

Photo attached: these were the marks left on the table that wasn't cleaned properly. This is apparently clean in their opinions. Next time I think the health department will need to be contact for an...

Always very busy, and nice latte.No wi fi which is rediculous in this day and age, we all have phones and tablets and want to use Internet while having a coffee. Also when sitting on sofas, and seating areas , you cannot enjoy your latte , as there are flies landing on your cup of coffee or your food ,, disgusting , 🤒 also you cannot sit at the windows at front of shop as the sun is so hot coming in through the window, and there is no sun blinds at front of shop windows, which is where they are needed most, think the manager needs to look in to this, as it is most annoying , and surely a shop like this should not have flies buzzing around your food and coffee, absolutely disgusting, puts me off going back to it , staff seem so miserable too, try smiling at customers , you charge enough for a latte and food, a smile would help make up for prices you charge, so miserable staff, flies hovering around your food and coffee, and being blinded by heat and sun, for the lack of two sun blinds at front of store, get something done about it Costa manager, or I won't be back, and I'm sure I'm not the only customer who has had this experience. Please listen to...

Was told to wait outside till marker on floor became available, I was more than 2 metres away from it and no signage saying to do this. Before placing order staff asked to see track and trace on my phone I said I would do it at table, they replied meant to do it before! As I was carrying 2 bags plus handbag my arms were hurting and I said no not possible to complete in queue. Also QR codes are on table and tables at entrance were occupied so was I meant to just interrupt these customers, if this is what they expect there should be QR code on door and not everyone knows how to scan code so seated and member of staff explaining would be helpful like they do in restaurants. To top it all off we waited almost 15mins to get to till as staff were so busy doing Just Eat orders or whatever delivery company they use. One member of staff was lovely tall girl who was to tell us to fill in QR code whilst in queue, who got told off for not telling us, which she had done! another thing I didn't like was her being hollered at regarding this infront of myself and...