Costa Coffee — Restaurant in Scotland

I am so not impressed with this shop. I went a few weeks ago on 11.2 and grabbed coffee with my 4m old son. I needed the baby change and headed to the disabled toilet. It was locked I waited and waited and I realised it wasn't that someone was inside just that it was locked and no sign on the door to say anything. The staff kindly opened the door and apologised saying that the sigh should be on the door as the toilet is out of order. I went in and it was very smelly due to this but I quickly had to change the baby in there . Today it was still exactly the same toilet not repaired and smelly as a room, and I had to ask for staff to open the lock for me so I can get in and change my baby. It is really unacceptable for mums who need this room, and the cleanliness level is appalling in that toilet. I also feel for customers with disabilities who have nowhere to go. This needs fixed...

I travel past my local Costa (Clarkston) to visit this one as it is simply the best, by a considerable distance!

I also used to visit Darnley branch regularly, until I tried Auldhouse 😊 More recently, my daughter happened to take very unwell in their premises (I was not with her at the time) and the girls were all absolutely incredible!

Every single member of staff acted quickly and were so very caring towards my daughter, I will never ever forget their kindness and compassion.

In summary, it always was my fave branch anyway but since the incident with my daughter- I will remain forever loyal to this store. As will my daughter!

Special mention has to go to the two stunning looking sisters!👯‍♀️ You honestly could not find two nicer people, they are absolutely adorable and just so so genuine. Thank you so very much for everything! We love you all and the store 🫶♥️ see...

Went to this Shop on the 26th of Aug 2024, Looks very nice and done up , nice freindly and amazing staff greeting u as u go in and when u leave was served by a lovely kind lady by the name of Emma C , and other kind lady on with her too very helpful and very cheery lady's will be back again coffee was good and roll was lovely thanks so much for this great experience:) Recommend full praise for the two staff to their manger they deserve a...