Dumpling Monkey — Restaurant in Scotland

The receptionist is extremely rude and has no basic courtesy and manners. She speaks to customers very rudely. The only reason we go to this restaurant is because the food is good but the behaviour the waitresses and the receptionist has is way below the standards of common decency. She kept on insisting that we pay in cash even though the card machine was functional. She lied to me stating that the machine was not working, I told her I don’t have cash and then she gave me the card machine to make the payment. Moreover she has no decency. I ordered two plates of boiled momo and they served me fried momos, I informed them and told them it is fine and ordered two more plates of boiled momo for take away. They gave me with soya sauce and I requested them to give me the chilli sauce for the momo which they usually serve at the restaurant. The receptionist refused to give me the sauce and was charging an additional £1.20 for the sauce that comes complimentary with the momo. I was willing to pay for it and then she hands me a tiny box to take the sauce and I was surprised since I ordered 2 boxes of momo, I should be given two boxes for the sauce. When I raised this she said I’ll have to pay an additional £1.20 for another box. She is ripping people off. Please be careful and report her behaviour on social media...

I’m absolutely gobsmacked that this place is still in business. If only I could take away the one star that I’m forced to give. The service is shocking. We went in about 3pm and their was about 12 staff running around with only another table of 2 seated in the corner, despite this we had to order ourselves at the counter and pay up front (which should have been the first red flag) 🚩 I noticed they over charged for my bottle of water but was quickly shot down and told the menu price is wrong. The food was below average, borderline inedible. The beef soup stock tasted like they just boiled the kettle and dipped a small piece of beef trimming into it. Noodles were over cooked and soggy and there was about 3 bits of fat with half a mouthful of beef attached. The steamed buns were like leather filled with out of date dry pork, and their chicken dumplings had never seen a chicken in their life. The only redeeming quality is the price as it’s fairly cheap, apart from that avoid like the plague. Also, as we were leaving another couple walked into the soon to be empty restaurant and asked for a table for two, they were told to come back in 30 minutes because the entire staff of about 12 were all about to half something to eat, at the same time, all at different tables....

Really rude staff.

Refuse to take orders over the phone insisting we need to order on just eat. This would be fine if they had their whole menu there, they don't, I explained what I wanted to order wasn't on justeat and after this the staff said that was right and they still wouldn't take my order.

Another time I came in during lunch to sit in for food myself . I asked to sit at a little table, the girl on staff said it was only for 2 people and I should move all my stuff and sit on one of the high seats in the window. It was a hot day, they weren't busy with multiple free tables and the sun was glaring in.

I asked to stay at the small '2 person only' table and she said no initially but eventually said I could sit there but if someone else came in them selves she would make them sit beside me, again multiple free tables and spaces were available.

When my order came, my sit in food was served in a sealed takeaway container as if I didn't already have the hint that they wanted me gone ASAP.

I don't want much when I go out other to enjoy my food in peace and be respected as a customer, 2 things the staff on hand by these interactions just did definitely...