I’m not sure where to begin with this review, as our experience wasnt great from the start. While I understand that staff members may be new and still learning, the way management handled our situation only made things worse.

We had reserved a table that included two bottles of prosecco and orange juice. Upon arrival, we had to request the prosecco, and the orange juice was missing. Despite reminding the staff three times, the orange juice was still not brought to the table right away. They also did not bring the fruit platter which was included in our package and when we asked about this, they told us "we don't do the fruit platter anymore", despite this being advertised on the website. This set a disappointing tone for the rest of our visit.

When it came time to order food, we were not informed about items that were unavailable that day. As a result, three of us ordered dishes that were no longer on the menu. Additionally, when one guest ordered the classic mac muffin with an extra hash brown, it arrived without the hash brown but with an extra potato scone instead. After sending it back to be corrected, it was returned with the hash brown but the potato scone removed. This issue persisted after multiple attempts to explain our order.

For the Highlander mac muffins, we ordered three with extra hash browns, but only two arrived, and neither had the extra hash brown. We politely reminded the staff, only to have one of our meals arrive 30 minutes later, after everyone else had finished eating. This delay was particularly disappointing as it was a birthday celebration. To add to the confusion, an additional mac muffin with an extra hash brown was brought out much later, despite us only requesting the missing hash browns. By then, we had already finished our meal and no longer wanted them.

When it came time to settle the bill, the staff informed us that we wouldn’t be charged for the hash browns or the extra meal that no one ate, which was hardly a consolation. They also attempted to add a 10% service charge, despite the subpar service we received. While they did offer us a round of drinks for our next visit, it’s unlikely we’ll be returning after such a disappointing experience.

Overall, the service we received was lacking, and the management's response did little to address the numerous issues we encountered during our visit.