Like most KFC's, it's either really good, or really bad. Went with my Mum a while back and it was very bad: It took them more than five minutes just to take our order, despite it being empty. I noticed there was a portion of fries sitting at room temperature on the pass from the moment I went to the counter to order, to the 5+ minutes it took them to take the order. Another 10 minutes passed until we were given our order with THOSE fries. I actually had to say to the woman serving and to her credit, she apologised and got fresh ones made. So, we sat down to eat while we waited on our fries. My Mum noticed that her chicken wrap was stone cold. It was meant to be toasted, but clearly wasn't. I took it up to the counter and explained and again, the woman serving was great and said she'd sort it out. She went to the back and a minute later another woman came storming out in a huff and tried to argue with me, saying it was meant to be like that. I said: "What....cold ?". I then explained that I actually work in a restaurant and know that a toasted wrap should at least be warm on the outside, not just a cold, raw tortilla. She conceded, then stormed back in to the kitchen and made a fresh one that was actually toasted. My food was average and the fresh fries we got were fine, but I couldn't believe the audacity of the woman to storm out and basically tell me I was talking nonsense. However, I've since been back a couple of times and both the food and staff have been great (Love the gravy!) Hence the three stars and not the one star I would have left, if I'd reviewed after my first visit.