Krispy Kreme Braehead — Restaurant in Scotland

Unfortunately when you shop in this “Krispy Kreme” branch the service is usually very hit and miss, although the last couple of time definitely more miss than hit.

Shopped evening 14/7. Staff was rude, usual minimum wage can’t be bothered, everything to much attitude. Bought dozen/dozen pick your own, paid 20p for a bag which was just left on the counter, for me to sort myself. Glazed dozen some were dry, almost stale with very little glaze, you could actually see the dry patches where the glaze was missing, others felt wet and soggy. This seems to be a regular occurrence if you don’t opt to pay extra for the hot doughnuts. The pick your own wasn’t much better, some of the filled donuts were very dry & had virtually no filling the 2 “Rocky Feller”, had absolutely no filling, despite being advertised as being “filled with cake batter”, it’s turned out as a plain ring with some fancy topping, but no filling. The strawberry & crème, tasted weird & thrown away after first bite. The new York cheesecake small piece of filling tasted sour. The rest were nothing exceptional, basic doughnuts that could have been bought anywhere for a fraction of the price.

When this store first opened it was great, service was fantastic, queued out the door, doughnuts were always fresh & almost “American”. Now empty most of the time, seldom wait to be served, unfortunately like a lot of other places, they now just take their customers for granted and to be honest most of the time the doughnuts from this particular branch are no better than what you can buy from a supermarket own selection. Just more expensive and a few extra fancy toppings.

If you want proper Krispy Kreme doughnuts try the branch at Hermiston Gait, (Edinburgh)it’s far superior to anything you get here,...

Never actually bought anything from here and now never will, I Had to come off the bus because I had a medical emergency with my stoma bag, it was late but only ten past nine so well before ten pm, so I asked the girl she said no!! showed my Macmillan digital card she said no!! showed my colostomyUK card she said no!! showed my RADAR Key she said no!! I even showed her my disability bus pass she said no!! asked to see the manager wouldn't even tell me where the toilets were!! At this point My bag was bursting and I had to rush around the corner and empty it in the river behind the store!! Very embarrassing and uncomfortable encounter indeed!! I don't wish to make a formal complaint but if the seniors or management read this then please inform the staff that there are people with medical emergencies and the keys and cards are proof we are genuine and in...

I wanted to give this five star but the woman who served us today (23rd Dec)was so rude the rest of the staff were lovely and the place is usually excellent - also who doesn't love the doughnuts.

The stone faced, apathetic, uninterested, ignorant, rude, and unengaged way we were treated by someone who clearly just wanted all the customers through as an impersonal production line was not a pleasant experience. I was left feeling like my custom was an annoyance to be suffered. Please and thank you weren't met with your welcome on numerous instances, indeed they weren't even acknowledged. I hope she was just having an off day- it can happen to anyone - but not impressed and let down a store of which I have a consistently...