Five Guys Burgers and Fries Glasgow Braehead — Restaurant in Scotland

This is a review I did not want to put up, but due to the poor response from Five Guys customer services team after filling out the feedback form, their lack of empathy and their lack of focus on the customer and more on the details of the order so they could identify the employee, just left a bad taste in my mouth. Just feel very disappointed. Review below…..

Firstly, before I mention my issue, I just want to say I think Five Guys in general is great. I have been a loyal customer for over 8 years dinning typically once a month.

Today sadly, I was left a little disappointed. Ordered what I typically get every month (burger with fries) but this time with my wife. The potion size of the fries was somewhat lacking compared to the last 8 years (FYA the pics). I appreciate Five Guys have always been pretty kind with the fries it normally serves, but this felt a drastic change from the usual. If it is the case policy has change in portion size, I totally get it. It just seems quite a big change from the last time I had Five Guys in Silverburn, Glasgow 3 weeks prior.

It just felt very disappointing and not much more that a regular McDonalds portion. So much so, the meal just did not have the same usual, and wonderful satisfaction I normally get. In fact, I feel embarrassed to say, I still felt hungry.

I appreciate you might wonder why I didn’t say anything in the restaurant. I just don’t like doing stuff like that. I feel embarrassed. However, after a couple of hours since leaving the Five Guys in Braehead, I can’t stop feeling disappointed.

I apologies about the moan. I really do love your establishments. Best burgers in the UK by a country mile for me! It’s the reason I come back regularly. The last visit however, just soured my view of the brand slightly and made the value of the meal not so great, especially when we sat beside a billboard showing overflowing fries (see pic).

If it is the case policy has changed, it won’t stop me coming back for burgers. I guess I will just stop buying the fries.

Yours...

Went here for the first time after hearing good things about them from literally everyone lol

Burger was delicious and didn't give me that "crash" that fast food places do, probably because of no preservatives and no artificial junk, I got the cheese burger with all the way toppings, (was good as hell too) tho I would maybe recommended getting 1 patty because two can be a bit much at times id imagine

The fries were also delicious and there were a lot in the bag (you only need a small fry imo) , they were very filling and actually tasted like a potato (unlike most places) there was so many fries that I couldn't finish it and brought some with me for the road.

Overall 10/10 and was worth it for what I got and to the people who compare this to McDonald's or Burger King, 5 guys isn't competing with them they are a burger joint not fast food, and if you compare the prices to other burger joints it's more in line,

Thanks for reading my...

First time can't say it was great. Place was quiet just a few tables. Waited a long time for order the Main driver for this was the collection for deliveries. We had 2 cheeseburgers fries and 2 drinks ( we had asked for 2 fries they got that wrong) price over £30 was way over priced. I thought how does someone with a family afford to eat here. I will say the burgers were nice and the fries and freshly made were OK if bit floppy. Watched the colleague make up my order was as if he couldn't be bothered as just poured his scoop of chips straight into the bags they lay loose at the bottom surely not the way it should be done?? Sorry to say will not be back but we...