La Gondola — Restaurant in Scotland

Food nice enough, prices ok however service leaves a bit to be desired...

I was working in Kirkcaldy and went here for an evening meal 2 times last week. The first occasion was fine however the second experience was apalling customer service. After being seated we waited 20 minutes for menus and had to actually ask for these in the end ourselves. Me and my colleagues are self employed contractors and therefore all receipts for meals etc have to match debits from our business banking accounts exactly.

We politely explained this to the staff of the Gondola and on the first occasion a very friendly blonde lady served us and had no issues with us paying different amounts on our separate cards whatsoever, However, the second time - last Thursday - it was the head waiter/owner who took payment from us. My full amount was £15.41 yet this gentleman told me he cannot put anything on the card machine that is not a multiple of 0 or 5 and so I would have to round up to 45. Imagine my shock when he then 30 seconds later allowed my colleague to pay something pounds. 56p

It seems this man must have taken exception to the way I look for some reason and decided to be deliberately awkward. I am sure people split the bill and pay on different cards regularly so dont see why this was an issue. I was going to leave a cash tip but was so disgusted after seeing this I decided not to and will not be returning if they can't even be polite and accommodating to paying...

Was staying the night in Glenrothes prior to a cycle event and decided to take the bus down to Kirkcaldy for the evening for a stroll along the esplanade and some fresh air. I wanted to have some pasta so checked Google and found La Gondola. I phoned up and asked if they had any tables and they told me to come along and they would have one ready. Sure enough, despite the restaurant being just about full, they had a table for me. I had the tagliatelle alla casa and then lava cake with cream for dessert washed down with a large glass of house red. It was all delicious and the staff were both friendly and attentive. I would certainly recommend this restaurant and will visit again when i'm back down...

One of the best restaurants in Kirkcaldy, or even Fife. Service is always at a very high standard, you see the same workers working there for years, in my opinion that speaks volume about the restaurant and the bosses, obviously workers are treated well. Food is outstanding, always very tasty and a good quality. Menu has a great range of Italian food to choose from. We've been eating at /ordering from LaGondola for years now and I must say it has always been a present experience with delicious meals, polite staff at a price that represents the high standard and quality of the food very well. I'd definitely recommend this...