McDonald's — Restaurant in Scotland

Ordered my meal through the drive through and then proceeded to order my daughters meal (the same meal she gets every single time). I asked for the meal plain with added cucumber and lettuce. I was then told that the manager said it wasn't allowed, despite getting it usually. Went to the window and the manager continued to tell me they couldn't add a little lettuce and a couple slices of cucumber like usual because their computer doesn't give the option and that it would affect the stock numbers. I asked why the self service in the store itself allows for the option but their till doesn't. The manager said to me.. 'all this for A bit of lettuce and cucumber, it's just lettuce and cucumber' with sheer attitude. I then proceeded to get frustrated stating that this was my sentiment exactly, you're telling me I can't have a bit of lettuce and cucumber on my daughters burger (who has autism by the way and sitting in the backseat whilst this is happening) making out as if I'm out of order asking for simple additions to a burger at a burger place. So 'all this over lettuce and cucumber' was my thought exactly. You said it yourself 'it's just lettuce and cucumber' so why turn away a paying customer over it? There isn't even additional charges for the lettuce or cucumber when added on the self service in the store. I found the pedantic attitude I was faced with insulting and would suggest it doesn't keep in line with a customer service orientated job which leads me to question exactly what training you are providing your managers, specifically when it comes to individuals who's disability and sensory needs dictate what they eat. A response would be...

I joined the queue in the drive thru (lane 2).

On arrival at the speaker I was greeted by a staff member on the headset with “I will be 2 minutes”. Not the most ideal greeting to a customer who doesn’t regularly use McDonalds.

When they start to take my order I’m asked in the most monotonous tone “are you using the app?” to which I replied “No”. I was then asked “what can I get you?” in quite a diminishing tone.

I then proceed to read out my order, as I am reading it I notice that they have started to put the wrong items through - now I can understand if the weather was bad and they couldn’t hear very well but the weather was fine. I then corrected the staff member and said that it was a breakfast wrap and not a breakfast roll, to which there was an audible sigh as if I was the issue.

I was then told “first window” to which I had to reply “I’m not finished ordering” as they had only put one meal through.

After ordering I was told “first window” again in quite a cheeky tone.

Eventually when I reached the second window to retrieve my order I was greeted by a manager who handed me each item individually (not in a bag). I then asked “no bag?” To which I was met with “you didn’t pay for a bag”.

Maybe if the employee taking my order took their time to be polite and do their job correctly and offer me a bag I wouldn’t then have food spilling all over my car on my drive home.

I am absolutely appalled at the service I received and can assure you I will not be returning to this...

It's a McDonald's and the food is as you'd expect. I went with kids as it's conveniently close to the sport centre. They were excited about it at first but after a several visits they even started to get tired of the bland flavours. The parking is quite good and there are family spaces usually free. However, sometimes the entrance gets blocked to the parking due to the way the drive through is channelled. The table staff are nice and usually really friendly and helpful. I don't like the kids tablet stations. My kids stopped using them due to all the shared greasy finger prints on them. It looks unhygienic, they should at least have a cleaning station. Toilets reasonably clean but were lacking hand towels last time. Food - tried the mozzarella sticks. They were disappointing. Flavourless and any cheese taste drowned out by the thick starchy coating. Best option was crispy chicken wrap and I found it alright. Attempted the chicken burger but the bun was soggy and the chicken inside rather rubbery. The drinks selection is poor. The only healthy options come in tiny bottles (orange, apple juice, milk, water). All the junk drinks comes larger and have size enhancememt with the large meal deals. You pay extra for the large meal but still only get a tiny healthy option drink. Overall I'd avoid due to lack of value and choice of...