Morrisons Cafe — Restaurant in Scotland

Visited Morrisons Restaurant Stranraer September 2022 . Food was fine & reasonably priced. Loses two stars for the rather fierce little lady who served us & hovered over the restaurant like a hawk (Was told by a waitress that she was the manager!) Innocently went to use the coffee machine to top up but was sternly told off by the manager that top ups were not allowed ! She snatched the cup from my hand and stormed off like a demented cat ! The waitress commented that she was always that rude ! The same lady then gave off to one of our party at another table about coffee top ups not being allowed and mumbled something else under her breath as she scurried away! ( Perhaps she was just having a bad day) I certainly would not have this lady working with the public, she clearly needs training with regards customer service! It was actually quite amusing in the end, it was like a bad cafe...

My husband and I thought it’d be nice to ‘pop’ in for breakfast before picking our click and collect up, what a disappointment! We had to wait 35mins for our food to arrive, no apology was made for the wait just a ‘good job you get free refills eh?’ The food delivered was what we ordered BUT some of it was inedible - I had ordered a link sausage which cost an extra £1.20 and was burnt and full of grissle, the bacon as my husband said ‘you could of used to hammer nails in the wall’, the mushrooms were stone cold, the fried bread was nice but I had to eat it with my hands cos I couldn’t get my fork into it. There were people in front of us that had to ask for their food in take away boxes because they’d waited so long. The staff were friendly enough considering how busy they were, we blame Morrisons for not staffing the cafe...

Not the first visit here and the food has been very mixed in quality. Poached eggs were undercooked and luke warm, beans were luke warm and toast was just warm bread.Was overcharged Twice and needed to go back to the till about this. On the second visit after standing at the till for quite some time a member of the kitchen staff popped out to tell me to order at the self service machine (not working ) ,back to the counter again for another long stand, three staff working in the kitchen,no one in the cafe and all showing a reluctance to serve. This cafe needs a regular visit from someone in authority to give it a...