Pizza Hut — Restaurant in Scotland

today we went to pick up a pizza and the box was not sealed properly, it literally slid out of the bottom while we were still holding the box right in front of the window of the shop. Guy inside refused to make us a new one, said we must have dropped it and that he didn't see it happen. Instead told us to contact pizza hut and get a refund in 3 days. It's funny that on the website it says that the shop you bought it from is how you are meant to resolve issues. didn't even want a refund we just wanted our dinner, really disappointed, have been a regular of this shop for a year now and won't be coming back if this is how their service is now. 9 months ago I left a good review for above and beyond service but it's obviously no longer the same team inside. Any other shop locally would've made us a new one no questions...

Whatever you do dont order a delivery from Pizza Hut in Gateside Street Hamilton - 3rd time Ive had hassle with them turned up after 45 mins (at least it turned up this time) - was stone cold - 2nd time Ive paid online upfront and no doubt will take another 30 days and 5 phone calls and 3 emails to get the refund - seriously the place is a joke - if your happy to wait hours for a pizza or dont mind it even showing this is the place to go - seriously its getting worse in the last few months - used to be my fav delivery place - but after 3 times of extremwly poor servie and poor food will certainly...

Ordered takeaway got the wrong pizza and when phoned about the issue, I was asked to come collect even thought I'd paid for delivery. They accepted the mistake, but weren't able to rectify it. They did ask if they could give me another pizza but ultimately weren't able to secure a delivery driver and they would not be able to get my order to me until a few hrs later (and I had no car to collect myself). Disappointed but ultimately I've asked for a refund for the incorrect order, let's see if they are able to deliver on that atleast. The lady assured me I'd get it...